- Birdwatching and local species recognition
- Horseback riding
- Hiking
- Photography
Katie Middleton
Mason,OH
Summary
Detail-oriented supervisor skilled in delivering quality guest service and positive experiences. Successfully led teams to enhance service quality and operational efficiency. Prepared to utilize strong leadership and communication to drive guest satisfaction and operational success.
Overview
6
6
years of professional experience
Work History
Admissions and Guest Services Supervisor
King's Island
Mason, OH
06.2024 - Current
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on guest service best practices and operational procedures.
- Implemented process improvements that enhanced team efficiency and guest satisfaction levels.
- Resolved guest complaints promptly, ensuring positive outcomes and maintaining brand reputation.
- Oversaw scheduling and staffing to optimize coverage during peak times for an efficient guest experience.
- Received 1 of 30 scholarships in June 2025 from King's Island out of 300+ applicants.
Admissions and Guest Services Associate
King's Island
Mason, OH
05.2020 - 06.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Managed guest interactions, ensuring satisfaction through timely assistance and support.
- Developed knowledge of park attractions, enhancing guest experiences through informed recommendations.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Boosted sales with persuasive upselling techniques and in-depth product knowledge.
Education
Bachelor of Science - Biology
Miami University
Oxford, OH05-2027
Skills
- Exceptional communication
- Operations management
- Customer service
- Teamwork and leadership
- Attention to detail
- Time management
- Social media networking
Interests
Timeline
Admissions and Guest Services Supervisor
King's Island
06.2024 - Current
Admissions and Guest Services Associate
King's Island
05.2020 - 06.2024
Bachelor of Science - Biology
Miami University