Katie Mills
Eustis,FL
Summary
Dynamic professional with extensive experience in security, military communications, and office administration, recognized for exceptional leadership in professional development. Expertise in empowering teams to achieve goals while ensuring an outstanding guest experience. Committed to fostering a diverse and supportive workplace, demonstrating flexibility and adaptability across various situations. Strong focus on threat assessment, communication, and situational awareness contributes to a safe and efficient work environment.
Overview
13
13
years of professional experience
Work History
Security Specialist, Cast Member Contact, Trainer
WDW Security Communications Center
02.2023 - Current
- Directs operations and provides leadership within communication center as Cast Member Contact (CMC) during shift manager's absence.
- Delivers operational updates to peers in briefings and raised critical issues to senior leadership when required.
- Assists in coordination of daily scheduling and monitors staffing levels to ensure adequate coverage and support.
- Facilitates effective communication and relationship-building with internal teams and external partners to enhance collaboration with district fire department and law enforcement agencies.
- Criminal Justice Information Services (CJIS) certified.
- Certified field trainer for new hires and recently promoted Security Cast Members in Security Communications.
- Designed and executed protocols and training materials to enhance operational efficiency.
- Delivers expert guidance and mentorship to enhance security team capabilities.
- Calmly assesses and dispatches both non-emergency and emergency situations through prioritization.
- Makes quick decisions, judges the urgency, needs and further escalation requirements of the call to orchestrate seamless operation.
- Specialized multi-tasker: intently listens, collects and accesses data and information, and dispatches simultaneously in a fast-paced environment.
- Facilitated sensitive communications and safeguarded confidential information to maintain trust and integrity.
- Experienced in utilizing Security Desk (CCTV), Auto Data Direct (LPR), proprietary software for drones, as well as Lenel, AMCS and DMS (access and alarms).
- Ability to activate the Emergency Operation Center (EOC) and coordinate the opening of the DC-6 Conference Room when needed and instructed to by senior authority.
- Partnered with tier notifications, using the Everbridge Suite, for all Senior and Executive Leadership teams.
- Subject matter expert on D3 S.I.MS, creating and documenting incidents.
- Cultivates an inclusive team atmosphere to enhance collaboration and morale.
- Assists Guests and engages fellow Cast Members to ensure that everyone feels safe, welcomed and respected.
Security Cast Member
Walt Disney World
09.2022 - 02.2023
- Demonstrated comprehensive knowledge of Walt Disney World policies, property regulations, and operational procedures.
- Demonstrated versatility through various roles, including rover kiosk motor screening and special event positions.
- Ensured clarity, conciseness, and accuracy in documenting critical information for incident reporting and policy violations.
- Conducted detailed security screenings and evaluated potential threats and vulnerabilities to maintain a secure environment and improve guest service quality.
25Q (Multichannel Transmission Systems Operator-Maintainer)
U.S Army
05.2013 - 01.2021
- Specialized in installation, supervision, operation, and maintenance of multiple different multichannel transmission systems, including multichannel line-of-site, tropospheric scatter communication systems, communications security devices (COMSEC), power generators, radios, antennas, secure mobile anti-jam reliable tactical terminal, and tactical relay towers.
- Directed training exercises as squad leader, ensuring effective team coordination and performance.
- Prepared input for statistical and other operational reports.
- Trained in Combat Lifesaver, first aid and CPR.
- Conducted extensive tactical training and field exercises targeting counterterrorism strategies, including convoy operations, threat mitigation, and reconnaissance techniques.
- Extensive Antiterrorism Awareness Training in preventative and protective measures against Chemical, Biological, Radiological, Nuclear, Explosive (CBRNE) and Improvised Explosive Devices (IED) attacks.
Education
Certificate - IS-00100.c, IS-00200.c, IS-00700.b
FEMA National Disaster & Emergency Management University
01-2026
Certificate - Full-Stack Web Development
Vanderbilt University
Nashville01.2020
Basic Combat Training -
U.S Army
Fort Jackson, SC01.2013
25Q Advanced Individual Training -
U.S Army
Fort Gordon, GA01.2013
Skills
- Skilled in using the full Microsoft Office Suite
- General computer/technical tasks
- Technical troubleshooting
- Interpersonal communication
- Analytical reasoning and problem solving
- Emergency response
- Professionalism
- Incident response
- DOD Secret Security Clearance
Timeline
Security Specialist, Cast Member Contact, Trainer
WDW Security Communications Center
02.2023 - Current
Security Cast Member
Walt Disney World
09.2022 - 02.2023
25Q (Multichannel Transmission Systems Operator-Maintainer)
U.S Army
05.2013 - 01.2021
Basic Combat Training -
U.S Army
25Q Advanced Individual Training -
U.S Army
Certificate - IS-00100.c, IS-00200.c, IS-00700.b
FEMA National Disaster & Emergency Management University
Certificate - Full-Stack Web Development
Vanderbilt University