Katie Mills
Orange,CA
Summary
Accomplished professional with expertise in networking, customer service, and event management. Proven track record in training staff and overseeing high-quality projects. Demonstrated ability to enhance client engagement and improve operational efficiency.
Overview
11
11
years of professional experience
Work History
Sales/Customer Service
Crown Ace Hardware
11.2011 - 06.2014
- Facilitated new employee training to enhance onboarding experience and strengthen team cohesion
- Collaborated with other stores to optimize shipping and stocking processes
- Managed inventory tracking systems, ensuring accurate stock levels
Sales
L.A. Fitness
02.2011 - 10.2011
- Facilitated discussions with potential clients to identify needs and preferences, guiding tailored solutions.
- Cultivated client relationships, enhancing customer satisfaction and retention.
- Led informative tours of local area for potential clients and visitors, showcasing key attractions.
- Maintained accurate appointment logs for efficient scheduling and effective client management.
Receptionist
Salon 5150
Brea, CA/Vicara, Chino Hills, CA
12.2005 - 04.2007
- Greeted and assisted clients to enhance customer experience
- Managed appointment logs to streamline scheduling process to optimize scheduling
- Ensured salon's visual appearance met brand standards
- Monitored inventory levels to ensure adequate stock for operations
Projection Manager
The Movie Experience/UltraStar
Murrieta/Temecula/Anaheim, CA
03.2003 - 07.2011
- Coordinated film festivals to showcase projects and facilitate industry networking
- Ensured highest film quality to uphold industry standards and enrich audience experience
- Onboarded new hires on company policies and procedures to promote compliance and integration
Education
Cosmetology
Paul Mitchell
Temecula, CA01-2008
General Education/Art
Mt. San Jacinto Community College
Menifee, CA01-2004
High School Diploma - General Education
Paloma Valley High School
Menifee, CA05-2003
Skills
- Microsoft Windows operating systems
- Adobe software
- Mac OS X
- Microsoft Office
- Digital media projection
Christie technology skills
Technicolor capabilities
Deluxe industry standards
IMAX technical knowledge - Employee training
- Quality control
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Project oversight
- Event management
- Inventory management
- Conflict resolution
- Strong attention to detail
Activities & Awards
- Acknowledged as the highest contributor in the corporation for the CHOC foundation, 2013
- Highest Percentage to Goal, Dec 2005
- Lake Elsinore Animal Foundation 2002
- Invisible Children, 2007 Present
- Huntington's Research Facility UCLA, 2006 - Present
Timeline
Sales/Customer Service
Crown Ace Hardware
11.2011 - 06.2014
Sales
L.A. Fitness
02.2011 - 10.2011
Receptionist
Salon 5150
12.2005 - 04.2007
Projection Manager
The Movie Experience/UltraStar
03.2003 - 07.2011
Cosmetology
Paul Mitchell
General Education/Art
Mt. San Jacinto Community College
High School Diploma - General Education
Paloma Valley High School