Summary
Overview
Work History
Education
Skills
Technology Skillset
Timeline
Generic

Lakesha Joy Ogletree

Columbus,GA

Summary

Dynamic customer service professional with extensive experience at Aflac, excelling in claims processing and account management. Proficient in data processing and database management, I leverage strong communication skills to resolve inquiries and enhance client satisfaction. Recognized for improving service quality and efficiency while managing complex insurance claims.

Overview

20
20
years of professional experience

Work History

Intake Coordinator/Customer Service Representative

SGS
Columbus, USA
02.2021 - Current
  • Assist with coordinating pre-authorizations received from physicians
  • Update client information as needed
  • Respond to inquiries related to medical information

Customer Service

Dish Network
Columbus, USA
09.2019 - 02.2021
  • Managed policyholder account information
  • Answers to inquiries related to pricing and packaging
  • Accepts monetary transactions
  • Ensures professionalism with each call

Customer Service

Sykes
Chicago, USA
06.2017 - 11.2018
  • Responded to customer inquiries
  • Accepted monetary transactions
  • Followed up to with researched information via email

Customer Service/ Claims

Aflac
Columbus, USA
06.2011 - 02.2017
  • Managed policyholder insurance policy inquiries
  • Assisted with the managing and processing of claims and processing payments
  • Analyzed and verify proper claim processing
  • Identified ICD-9 Coding for accurate benefit processing
  • Accounts Receivable Management
  • Investigated and resolved payment discrepancies

Customer Service/Call Center Monitor

Capital One/Green Point Mortgage
Columbus, USA
05.2005 - 06.2010
  • Maintained quality control/satisfaction records, constantly seeking new ways to improve service
  • Collaborated with monitoring team for redundant task resulting in a reduction of cost
  • Managed consumers mortgage loans
  • Monitored inbound and outbound calls handling 100 plus accounts daily
  • Alleviated delicate situations with professionalism and sensitivity

Education

Master of Science - Health Education

Purdue University Global
West Lafayette, IN
02.2025

Master of Science - Human Services

Purdue University Global
West Lafayette, IN
02.2022

Bachelor of Science - Human Services in Youth/Family Service Administration

Purdue University Global
West Lafayette, IN
02.2020

Skills

  • Microsoft Windows operating systems
  • Microsoft Office suite
  • Email communication tools
  • Data processing software
  • Network protocols and services
  • Claim processing systems
  • Database management systems

Technology Skillset

  • Windows 10
  • Windows 3.1
  • 95
  • 98
  • NT
  • XP
  • VISTA Mail
  • Microsoft Word
  • Excel
  • PowerPoint
  • SharePoint
  • WordPerfect
  • Word
  • Publisher
  • Notebook
  • Pronto E-mail
  • GroupWise AR MEd next
  • Alyce
  • Facets- Claim Processing E-mail
  • Outlook E-mail
  • TCP/IP User Mail for PC NFS
  • BCAS (Base Contracting)
  • Sperry
  • WANG
  • ArcView (software for designing maps)
  • MUPS (Municipal & Utility Package Software)
  • BANNER Software Package
  • STI and OASIS (Student Database)
  • AS400 (supply ordering/tracking)

Timeline

Intake Coordinator/Customer Service Representative

SGS
02.2021 - Current

Customer Service

Dish Network
09.2019 - 02.2021

Customer Service

Sykes
06.2017 - 11.2018

Customer Service/ Claims

Aflac
06.2011 - 02.2017

Customer Service/Call Center Monitor

Capital One/Green Point Mortgage
05.2005 - 06.2010

Master of Science - Health Education

Purdue University Global

Master of Science - Human Services

Purdue University Global

Bachelor of Science - Human Services in Youth/Family Service Administration

Purdue University Global

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