Katie Moake
Summary
Ambitious worker with 4 years of experience and passion for local service industry. Personable, experienced with conflict resolution and sensitive to others' needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Barista
Pour @ 322 Coffee
2022.09 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Front Counter Clerk
Monroe Cleaners
2019.11 - 2022.07
- Improved customer satisfaction by providing efficient and friendly service at the front counter.
- Maintained a clean and organized workspace, enhancing overall store appearance and functionality.
- Handled cash transactions accurately, reducing discrepancies and maintaining proper cash control.
- Ensured timely completion of inventory tasks, supporting accurate stock levels for optimal store performance.
Student Office Worker
John A Logan College - Community Education
2020.12 - 2021.08
- Increased office efficiency by organizing and maintaining filing systems.
- Supported office staff with timely completion of tasks and projects.
- Streamlined inventory management by conducting regular audits and maintaining accurate records.
- Improved customer satisfaction with prompt responses to inquiries via phone, email, or in-person visits.
Education
BBA - Accounting
McKendree University
Lebanon, IL12.2024
Associate of Arts -
John A Logan College
Carterville, IL05.2022
High School Diploma -
Marion High School
Marion, IL05.2019
Skills
- Document management
- Filing systems
- Data Entry
- Attention to Detail
- Industry Knowledge
- Adaptability and Flexibility
- Ethical Conduct
- Professionalism and Work Ethic
- Regulatory Compliance Awareness
Timeline
Barista
Pour @ 322 Coffee
2022.09 - Current
Student Office Worker
John A Logan College - Community Education
2020.12 - 2021.08
Front Counter Clerk
Monroe Cleaners
2019.11 - 2022.07
BBA - Accounting
McKendree University
Associate of Arts -
John A Logan College
High School Diploma -
Marion High School
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