Katie Monsor
Nashville,United States
Summary
Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring 4 years of related experience to a challenging new role.
Overview
10
10
years of professional experience
Work History
Engagement Director
Vitality Living Franklin
01.2020 - Current
- Conceptualized, planned, and facilitated activities every month across the entire facility
- Sourcing supplies, materials, and vendors while remaining within an allotted monthly budget
- Managed a team of 6 people with clear communication, organization, and professionalism.
- Increased client satisfaction by developing and implementing customized engagement strategies tailored to individual needs.
Event Coordinator
Biscuit Love Brunch
01.2018 - 03.2020
- Oversaw management and scheduling of all events
- Executed all internal billing and contracts
- Acted as point of contact for all clients, communicating regularly throughout entire process
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
- Implemented protocols and procedures to effectively manage planning process.
Sales Team
Five Daughters Bakery
01.2016 - 05.2018
- Helped create and maintain company culture and brand standards of servant-hearted, family oriented hospitality
- Day-to-day responsibilities included: answering phone calls, taking guests' orders, advising any questions, organizing storefront, and maintaining overall cleanliness
- Promoted to essential back of house staff, to create products for all four company locations.
Hostess
Red Pony Restaurant
01.2014 - 12.2015
- Key member in front of house hospitality staff
- Managed reservations seating chart and overall restaurant flow.
Education
Business Certificate -
Full Sail University
Franklin, TN05.2019
Studied Media Production -
Pepperdine University
Malibu, CaliforniaHigh School Diploma -
Lipscomb Academy
Nashville05.2015
Skills
- Computer skills
- Microsoft Word
- Conflict Resolution
- Apple Keynote
- Microsoft Excel
- Microsoft PowerPoint
- Social Media
- Canva
- Adobe Photoshop
- Management
- Customer Service
- Apple Pages
- Event Coordination
- Relationship Management
- Team Leadership
- Budget Control
- Interpersonal Communication
- Task Prioritization
- Utilization improvements
Timeline
Engagement Director
Vitality Living Franklin
01.2020 - Current
Event Coordinator
Biscuit Love Brunch
01.2018 - 03.2020
Sales Team
Five Daughters Bakery
01.2016 - 05.2018
Hostess
Red Pony Restaurant
01.2014 - 12.2015
Business Certificate -
Full Sail University
Studied Media Production -
Pepperdine University
High School Diploma -
Lipscomb Academy
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