Katie Morton
Kamiah,ID
Summary
Quality Assurance Manager with 15 years of experience. Talented at coordination execution of detail-oriented tests and developing individual team members. Accomplished at meeting long-term financial and quality goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
QA Manager
Big Fish Games
09.2015 - 05.2023
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Monitored staff organization and suggested improvements to daily functionality.
- Implemented new quality assurance and customer service standards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Coached and motivated 20 person internal/external QA team to develop competencies.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Supported development of materials, aids and curriculum to direct staff in procedures and operations.
- Recommended strategies and methods to improve test plan and test processes.
- Operated under Agile and Scrum frameworks to complete releases and sprints.
Senior QA Lead
Big Fish Games
09.2013 - 09.2015
- Communicated directly with QA team to resolve user-reported problems and questions.
- Wrote, reviewed and approved documents to preserve quality assurance.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
- Updated database to help resolve common issues.
Manual QA Tester
Big Fish Games
03.2011 - 09.2014
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Worked extended hours when necessary to meet deadlines.
- Led test-driven development, functional integration and regression testing initiatives to determine performance of casual game software and applications.
- Collaborated with engineering team for testing and release management to achieve high-quality production of games.
- Pursued professional development opportunities to learn new testing tools and test strategies.
- Advised manager of issues that could affect schedule, or quality of game releases and updates.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Incorporated delivery requirements into planning of testing schedules.
- Documented testing procedures for developers and future testing use.
- Developed and maintained defect databases for known issues.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Education
High School Diploma -
Heritage High School
Vancouver, WA06.2001
Skills
- Quality Assurance
- Atlassian JIRA
- Reviewing Test Scenarios
- Best Practices
- Employee Training
- Deliverables Coordination
- Test Plans and Cases
- Agile Methodology
- Process and Performance Improvement
- Defect Identification
Certification
- International Software Testing Qualifications Training - Foundation Level
- Google Project Management Training - Coursera
- Google UX Design Training - Coursera
Timeline
QA Manager
Big Fish Games
09.2015 - 05.2023
Senior QA Lead
Big Fish Games
09.2013 - 09.2015
Manual QA Tester
Big Fish Games
03.2011 - 09.2014
High School Diploma -
Heritage High School
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