Proven excellence at optimizing operations by analyzing internal processes, improving relationships, and integrating new technology. Proficient at communicating at all levels, bridging gaps between teams, and cultivating long-term partnerships with relevant stakeholders . Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.
Hi, I’m
KATIE MURRAY
Longview,WA
Summary
Overview
15
years of professional experience
Work History
Charitable Giving Foundation
Board Member
Job overview
- 2021-2023
- Helped raise $10K in 2022, a 34% increase from 2021.
Nippon Dynaware PackagingLongview, WA
Planner/Scheduler
05.2022 - 03.2023
Job overview
- Charged with ownership of improving project outcomes
- Participated in export planning, machine production planning, and auditing and improvement of processes, systems, and controls
- Serve as Communications Specialist and Lead
- Develop process documentation and optimization by understanding business, client, cultural, and team-building goals
- Tasked with "manage from below" utilization of tools, teamwork, and communication
- Effectively rebuilt damaged relationships in 3 specific areas
- Spearheaded dispatching of approx
- 100s loads through 4 warehouses, and tracked the accurate movement of data through the current ERP system; leading to a reduction in errors, as well as a74% drop in missed loads since January 2023
- Coordinate implementation of new ERP system, and capture critical path processes, create technical and training documentation.
- Train team on use, flow through of, and specific processes within the new system.
- Technical Emotional Support
IT Specialist
11.2021 - 05.2022
Job overview
- Functioned as an IT Specialist, responsible for troubleshooting user needs both hardware and software related, as well as the user interface
- Triaged issues and solved or escalated technical concerns as needed to other team members
- Familiarized with the helpdesk ticketing system, and managed the entire system within a month of joining
- Successfully optimized the flow, and collaborated with the Freshdesk team on automations and APIs
- Developed and established a Wiki-style organization for agents and how-to documents for IT department supporting 500+ users
- Documented processes and internal “tribal” information and processes to create a knowledge repository
- Designed a documentation organization system for the technology department, resulting in organization of 30 years of information stored in complicated ways without standardization
- Incorporated SOPs around security best practices, which aligned with the format of the wiki info and the repository of historical data for intuitive flow.
Katie Murray
Sales Support Specialist
08.2020 - 11.2021
Job overview
- Processed sales, tracking sales leads, coordinated quotes, provided customer service, and proactively managed customer accounts
- Provided comprehensive support to 3rd party sales accounts
- Assisted with potential sales opportunities, customer requests, and solving customer concerns and issues
- Sourced, compiled, and interpreted financial data, and organized records
- Performed analysis to determine trends in market, product, or client information
- Prepared and presented incident & problem summaries, status reports, and project status as required.
- Coordinated responses and resources to handle special client requests
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs
- Contributed to the development of software programs and tools focused on enabling the sales team to communicate and operate more efficiently
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities
- Developed working knowledge of CRM to effectively track sales leads and activities
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities
JHkelly - Longview, WA
Software Tester
10.2019 - 02.2020
Job overview
- Communicated with system users and leadership to understand project scopes and identify business requirements
- Performed software testing, and provided helpdesk support to customers
- Facilitated seamless processes by conducting stress testing, performance testing, functional testing and scalability testing
- Worked with internal departments to specify and validate key functionalities, as well as validate requirements against developed software/systems
- Supported executive decision-making by developing, reviewing, and approving plans, schedules, and other technical documentation.
Education
American Intercontinental University Online
B.S from Data Security and Assurance
08.2018
University Overview
Lower Columbia College
A.S from Chemistry
08.2011
University Overview
Skills
- Technical Skills:
- IT/Analytics Project Management Software Testing Zendesk MS Office (Word, Excel, SharePoint, PowerPoint, Outlook) Google Sheets SQL Server WBS Documentation Database Management Visual Studio Jira MS SharePoint Google Suite Project management Visio
- Business Consulting
- Strategic Planning
- Customer Satisfaction
- Corrective Actions
- Organizational Systems
- Staff Retention
- Conflict Mediation
- Approachable and Outgoing
- Employee Motivation and Performance
- Effective Communicator and Public Speaker
Certification
Soft Skills: IT Helpdesk Support | Prioritization Skills | Customer Service | Public Relations | Process Analysis and Improvement | Office Administration | Budgeting | Scheduling | Reporting | Organizational and Leadership Skills | Instructional Design | Written/Verbal Communication | Interpersonal Relations | Collaboration | Time Management | Adaptable | Initiative-Taking | MS Excel | Google Sheets
Timeline
Planner/Scheduler
Nippon Dynaware Packaging
05.2022 - 03.2023
IT Specialist
11.2021 - 05.2022
Sales Support Specialist
Katie Murray
08.2020 - 11.2021
Software Tester
JHkelly - Longview, WA
10.2019 - 02.2020
Board Member
Charitable Giving Foundation
American Intercontinental University Online
B.S from Data Security and Assurance
Lower Columbia College
A.S from Chemistry
Soft Skills: IT Helpdesk Support | Prioritization Skills | Customer Service | Public Relations | Process Analysis and Improvement | Office Administration | Budgeting | Scheduling | Reporting | Organizational and Leadership Skills | Instructional Design | Written/Verbal Communication | Interpersonal Relations | Collaboration | Time Management | Adaptable | Initiative-Taking | MS Excel | Google Sheets
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