Katie Negrin
Summary
I am a retired stylist and current co-owner of an established ice cream shop. I am a passionate knitter and crocheter, looking for a foot in the door in this industry. Open open availability and a passion for fiber arts.
Overview
1
1
year of post-secondary education
11
11
years of professional experience
Work History
Owner/Operator
Bruster's Real Ice Cream
Greene
12.2024 - Current
- Scheduling of 30+ employees
- Full business operation
- Ice cream making
- Cake decorating
- Customer Service
- Conducted training sessions to improve staff performance and knowledge.
- Managed daily operations of ice cream shop to ensure smooth workflow.
- Trained staff on customer service and product knowledge standards.
- Created engaging marketing materials to promote seasonal flavors and events.
- Oversaw inventory management to maintain stock levels and quality control.
- Developed schedules for team members to ensure adequate coverage during peak hours.
- Implemented health and safety protocols to comply with local regulations.
- Handled customer inquiries and resolved issues to enhance satisfaction experience.
- Coordinated special events, including birthday parties and community outreach initiatives.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Owner/Operator
Live Blow Dry
Pinecrest
10.2015 - 10.2023
- Licensed Cosmetologist/Hairstylist
- Weekly scheduling for 18 employees
- Managed daily salon operations and staff scheduling for optimal service delivery.
- Developed and implemented marketing strategies to attract new clients and retain existing ones.
- Oversaw inventory management and procurement of salon products and supplies.
- Ensured compliance with health and safety regulations in all salon practices.
- Built strong client relationships through personalized consultations and follow-ups.
- Trained and mentored staff on customer service skills and technical techniques.
- Collaborated with vendors to source high-quality products for hair and beauty services.
- Created a welcoming atmosphere by maintaining salon cleanliness and organization standards.
- Conducted regular performance reviews of employees to ensure quality services are provided consistently.
- Oversaw the daily activities of the salon including resolving customer complaints in a timely manner.
- Ordered supplies such as shampoo, conditioner, styling products and tools from vendors at competitive prices.
- Ensured all stylists have valid state licenses or certifications as required by law.
- Promoted services and products.
- Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
- Boosted sales by developing marketing promotions to strengthen outreach.
- Hired and trained beauticians.
- Managed payroll processing and benefits administration for all employees.
- Established relationships with local businesses to promote cross-marketing opportunities for mutual benefit.
- Developed a loyalty program that rewards frequent customers with discounts or free services.
Education
Cosmetology - Cosmetologist
Aveda Institute
Fort Lauderdale, FL 06.2010 - 06.2011
Cicero-North Syracuse
North Syracuse, NYSkills
- Employee scheduling
- Inventory management
- Customer service
- Event coordination
Timeline
Owner/Operator
Bruster's Real Ice Cream
12.2024 - Current
Owner/Operator
Live Blow Dry
10.2015 - 10.2023
Cosmetology - Cosmetologist
Aveda Institute
06.2010 - 06.2011
Cicero-North Syracuse