Katie Newsome
Strasburg,OHIO
Summary
Went to Hondros College for Real Estate. I passed my state and just trying to finish passing my national! Still looking to maintain a part/ full time job!! Aiming to leverage a proven knowledge of business development, cross-functional team building & leadership, and performance improvement skills to successfully fill the role at your company. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Efficient and focused professional in payroll management, known for high productivity and the ability to complete tasks efficiently. Skilled in payroll processing, timekeeping accuracy, and compliance with local, state, and federal regulations. Excel at problem-solving, communication, and adaptability, which facilitate seamless payroll operations.
Overview
3
3
years of professional experience
Work History
Barista/Food and Beverage Attendant
Wallhouse Coffee
Sugarcreek, Ohio
03.2023 - Current
- - opened/ closed shop
- - served by making drinks/food
- Also taking orders and taking them out
- - meal prepped/ cleaned up
- - dishes/cleaning
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Placed orders with suppliers for delivery of products required for daily operations.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Received and accurately processed customer payments.
Payroll Specialist
Beaver Excavating
Canton, OH
08.2022 - 08.2023
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Assisted with auditing processes related to payroll.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Analyzed trends in labor costs to identify areas where cost savings could be achieved.
- Coordinated with Human Resources staff on employee leaves of absence or termination paperwork.
- Generated reports detailing hours worked by department, location, employee type as requested by management.
- Reviewed timecards at month end to ensure accuracy before approving payment.
- Responded promptly to requests from external auditors during audits.
- Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Solved complex problems related to payroll processing quickly and efficiently.
- Researched and resolved employee payroll questions and issues via email, phone and in person.
- Onboarded new employees in time reporting and payroll systems.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Coordinated the distribution of annual W-2 forms to employees.
- Handled the setup and validation of direct deposit instructions for employees.
- Managed timekeeping system and resolved any timecard discrepancies.
- Issued employees' paychecks and statements of earnings and deductions electronically.
- Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
Customer Service Specialist
Dicks Sporting Goods
New Phila, OHIO
08.2021 - 09.2022
- Manager Numbers
- Cleaned, replaced, fixed anything that needed done in the front end
- Trained new people
- Answered phone calls, provided people the help they needed
- Closed down/open front end
- Counted Tills
- Will fix any problems that customers may have with pricing
- Cleaned everything down
- Organized
- Worked in fast pace enviorment
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Education
Some College (No Degree) - Real Estate
Hondros College of Real Estate
ClevlandSkills
- Open-Mindedness
- Flexible
- Problem-Solving
- Goal-Setting
- Adapting
- Explaining/Respecting
- Enthusiastic
- Time Management
- Customer Service
- Positive Attitude
- Communication
- Cash counting
- Customer Needs Assessment
- Money Handling
- Balance Transfers
- Stress Tolerance
- [Software] Proficiency
- Upselling skills
- Time management proficiency
- Transaction Processing
- Customer relationship development
- Account updating
- Money orders
- Financial Transactions
References
References available upon request
Timeline
Barista/Food and Beverage Attendant
Wallhouse Coffee
03.2023 - Current
Payroll Specialist
Beaver Excavating
08.2022 - 08.2023
Customer Service Specialist
Dicks Sporting Goods
08.2021 - 09.2022
Some College (No Degree) - Real Estate
Hondros College of Real Estate