KATIE NICODEMO
Bethlehem,PA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
24
24
years of professional experience
Work History
Business Administrator
Messer Gases
04.2024 - Current
- Managed customer accounts, ensuring accurate information and timely updates on services.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Developed and maintained comprehensive documentation of customer interactions and resolutions.
- Streamlined issue resolution processes, enhancing overall customer satisfaction rates.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Participated in cross-functional teams working on initiatives aimed at improving overall customer experience within the organization.
- Exceeded performance targets consistently by applying excellent organizational skills and attention to detail.
- Resolved escalated client complaints professionally, working diligently towards fair outcomes beneficial to all parties involved.
- Negotiated mutually agreeable solutions during challenging situations, preserving positive brand reputation among clientele.
- Facilitated smooth transitions between departments when necessary to address complex client needs effectively.
- Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
- Managed daily administrative operations, ensuring efficient workflow and communication across departments.
- Developed and maintained comprehensive filing systems to enhance document retrieval and organization.
- Contributed to economic success by participating in budgeting process.
- Managed day-to-day development issues.
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
- Collaborated with cross-functional teams to develop innovative solutions that enhanced company operations and improved overall performance.
- Improved overall workflow efficiency by conducting regular process audits and implementing necessary improvements.
Inventory Control Coordinator
St Luke's University Health Network
Bethlehem, PA
05.2019 - 04.2024
- Coordinated inventory management processes to ensure optimal stock levels and minimize discrepancies.
- Developed and implemented inventory tracking systems to enhance accuracy and efficiency in operations.
- Analyzed inventory data to identify trends, informing strategic purchasing decisions and reducing excess stock.
- Led cross-departmental training initiatives to improve staff understanding of inventory protocols and best practices.
- Monitored compliance with safety standards and regulatory requirements related to inventory handling and storage.
- Spearheaded process improvement projects that reduced waste and increased overall operational efficiency in inventory control.
- Coordinated physical inventories, establishing a systematic approach that reduced errors and saved time during recounts.
- Implemented cycle counting procedures to maintain consistent inventory counts throughout the year.
- Actively participated in continuous improvement initiatives by sharing insights from daily operations with management teams.
- Collaborated with logistics team to optimize transportation routes for expedited product delivery to customers.
- Facilitated cross-departmental communication, ensuring timely delivery of products to customers.
- Resolved inventory discrepancies by investigating variances and working closely with other departments for accurate recordkeeping.
- Performed data entry and completed proper paperwork.
Customer Service Liaison
Dorst Technologies
Bethlehem, PA
04.2016 - 05.2019
- Facilitated effective communication between customers and technical teams to resolve inquiries promptly.
- Trained new hires in company policies, procedures, and best practices for optimal customer service performance.
- Implemented innovative solutions for common customer issues, resulting in reduced complaint frequency.
- Collaborated with team members to ensure seamless service delivery and consistent customer support.
- Managed high call volumes while maintaining a professional and empathetic demeanor with customers.
- Provided valuable input during process improvement discussions, contributing ideas drawn from daily client-facing experiences.
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Led cross-functional meetings to address recurring issues and enhance service delivery standards.
- Resolved escalated client complaints professionally, working diligently towards fair outcomes beneficial to all parties involved.
- Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
- Established long-term relationships with key clients, acting as their primary point of contact and trusted advisor throughout their journey with the organization.
Bartender
Bonefish Grill
Whitehall, PA
07.2013 - 04.2016
- Prepared and served a variety of cocktails, wines, and beers to enhance guest experience.
- Maintained cleanliness and organization of bar area to ensure efficient service operations.
- Collaborated with kitchen staff to pair food and beverage selections for optimal guest satisfaction.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Monitored inventory levels, placed orders for supplies, and managed stock rotation effectively.
- Developed signature cocktails to attract customers and promote seasonal specials.
- Implemented cost-control measures to minimize waste while maintaining quality standards.
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender Shift Manager
Ruby Tuesday Restaurant
Bethlehem, PA
05.2005 - 07.2013
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored bartending staff on cocktail preparation and customer service standards.
- Developed and implemented new drink specials, enhancing menu offerings and customer experience.
- Managed inventory levels, optimizing stock to reduce waste while maintaining product quality.
- Coordinated with kitchen staff to streamline food and beverage service during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
- Established training programs for new hires, fostering skill development and team cohesion.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Reduced wait times for customers by optimizing bartender shifts during high-traffic periods.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
- Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
- Implemented effective scheduling practices that maximized staff coverage during peak hours without exceeding budget limitations.
- Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
- Contributed to an increase in nightly revenue by upselling premium products and suggesting food pairings for various beverages.
- Increased efficiency by creating streamlined processes for opening and closing procedures, reducing labor costs while maintaining quality standards.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Cashier
Rothrock Motor Sales
Allentown, PA
01.2002 - 05.2005
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and enhancing overall satisfaction.
- Maintained cash drawer accuracy through diligent cash handling and reconciliation practices.
- Trained new team members on register operations and customer interaction protocols.
- Streamlined checkout procedures, reducing wait times and improving customer flow during busy periods.
- Collaborated with management to identify opportunities for process improvements within the cashiering function.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Reduced processing errors by meticulously following transaction procedures.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Education
High School Diploma -
Enfield County School For Girls
UK06-1996
Skills
- Microsoft Office Suite
- Executive support
- Eye for detail
- Project collaboration
- Staff supervision
- SAP
- Team collaboration
- Effective communication
- Mentoring
- Schedule management
- Driving continuous improvement
Timeline
Business Administrator
Messer Gases
04.2024 - Current
Inventory Control Coordinator
St Luke's University Health Network
05.2019 - 04.2024
Customer Service Liaison
Dorst Technologies
04.2016 - 05.2019
Bartender
Bonefish Grill
07.2013 - 04.2016
Bartender Shift Manager
Ruby Tuesday Restaurant
05.2005 - 07.2013
Cashier
Rothrock Motor Sales
01.2002 - 05.2005
High School Diploma -
Enfield County School For Girls