Katie Oakley
Hermon,ME
Summary
Seasoned Public Safety Dispatcher with 23 years of experience in law enforcement and emergency communications. Excels at multi-tasking with precision and composure in high-pressure situations. Highly skilled in CAD and NCIC systems, with meticulous attention to detail and a steadfast commitment to responder and citizen safety. Respected for an exceptional work ethic, reliability, and a willingness to go above and beyond to support team and community needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
City of Bangor
Bangor, ME
11.2012 - Current
- Serve as first point of contact for the public and emergency responders in a fast-paced, high-volume communications center.
- Receive, prioritize, and triage emergency and non-emergency calls for police, fire, EMS, and other public safety agencies.
- Operate CAD (Spillman), NCIC/NLETS (OpenFox), mapping software, and other communications equipment, ensuring efficient and accurate data entry.
- Monitor and manage multiple phone lines and radio frequencies simultaneously, relaying critical information quickly and clearly using proper radio etiquette.
- Apply EMD/EFD protocols to provide life-saving pre-arrival instructions to callers in distress while awaiting first responders.
- Maintain thorough knowledge of local geography, landmarks, and jurisdictional boundaries for precise dispatching decisions.
- Remain calm and effective in high-pressure situations, supporting fellow dispatchers and responders to promote teamwork and a positive work environment.
- Conduct dispatcher oral board interviews, proctor aptitude tests, and serve as lead trainer for new hires.
Police Services Specialist
Lincoln Police Department
Lincoln, NE
02.2006 - 08.2012
- Provide vital administrative and technical support, acting as a key link between the public, sworn personnel, and criminal justice databases.
- Enter, update, validate, and clear records in NCIC (Datamaxx/Omnixx) and in-house local databases (UNIX), including warrants, stolen vehicles, firearms, missing persons, and other alerts.
- Ensure timely and accurate data entry, updates, and queries to maintain integrity of records and compliance with state and national systems.
- Take non-active police reports via telephone or in-person for incidents such as belated accidents, thefts, vandalism, and lost property using CAD (PSSI).
- Field Crime Stoppers tips, document information, and forward to appropriate investigative units.
- Operate PD traffic radio channel to support officers with wants/warrants, vehicle and driver information, and broadcast alerts.
- Assisted with NCIC validations and three-year CJIS audits, ensuring departmental compliance with federal standards.
- Promoted to senior personnel, responsible for training new hires.
Education
Forensic Science
Iowa Western Community College
Council Bluffs, IALiberal Arts And Sciences
Metropolitan Community College
Omaha, NEHigh School Diploma -
Lincoln Southeast High School
Lincoln, NE06.1999
Skills
- Excel at multitasking
- Proficient with NCIC and CAD
- Skilled in radio, phone, and face-to-face communication
- Extremely dependable and responsible
- Meticulous attention to detail
- Quick learner
Certification
- Certified Emergency Telecommunicator
- Emergency Medical Dispatch
- NCIC/NLETS Terminal Operator
- Communications Training Officer
- Crisis Intervention Team
- Notary Public - State of Maine
- CPR/AED
- Basic First Aid
Accomplishments
- Recognized for Excellence – Received numerous letters of commendation from supervisors, colleagues, and citizens for professionalism, teamwork, and outstanding service.
- Sustained Dedication – Honored with the Bangor Police Department Over-Achiever of the Year award for eight consecutive years, recognizing exceptional availability, commitment, and the highest overtime hours worked department-wide — averaging 1,189 overtime hours annually.
- Labor Representation & Negotiation – Served as Union Steward, co-negotiating a favorable 3-year labor contract with the City, delivering significant wage, benefit, and workplace improvements for all bargaining unit members, including public safety communications staff.
- Training & Mentorship – Served as lead trainer for all new communications center hires for 10 years, creating onboarding processes and providing guidance to ensure operational readiness and retention.
- Trusted Resource – Earned the trust and respect of colleagues, becoming the go-to person for questions, problem-solving, and special tasks.
Timeline
Public Safety Dispatcher
City of Bangor
11.2012 - Current
Police Services Specialist
Lincoln Police Department
02.2006 - 08.2012
Forensic Science
Iowa Western Community College
Liberal Arts And Sciences
Metropolitan Community College
High School Diploma -
Lincoln Southeast High School