Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie O'Neill

Murfreesboro,TN

Summary

Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in patient care and staff development. Bringing successful career history comprising 15 years of pharmacy experience. I have dedicated my career to providing an exceptional healthcare experience to all patients seeking advice and care and teaching others around me to do the same to elevate the pharmacy profession.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Retail Pharmacy Manager

Walmart
02.2019 - Current
  • Led the pharmacy team in year over year growth
  • Counseled patients on prescription and OTC medications
  • Provided recommendations for and administered vaccinations
  • Involved in all aspects of medication dispensing (input, verification, third party, drug utilization review, fill, final verification, and patient counseling)
  • Ordered pharmacy supplies and kept check on inventory levels.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Prepare and conduct Medication Therapy Management services
  • Developed a strong team through effective recruitment, training, and performance management strategies.
  • Addressed customer complaints or issues in a timely manner, demonstrating empathy and commitment to exceptional service standards.
  • Coordinated with healthcare professionals to ensure accurate medication therapy and improved patient outcomes.
  • Fostered a positive work environment by addressing staff concerns promptly and fairly.
  • Collaborated with store manager to maintain daily operations.

Retail Staff Pharmacist

Sam's Club
11.2015 - 02.2019
  • Involved in all aspects of medication dispensing and patient counseling
  • Assisted pharmacy manager in training staff, record keeping, patient relations, and daily operations
  • Prepared and conducted Medication Therapy Management services
  • Filled in as acting pharmacy manager during leave of absences

Pharmacy Intern

Sam's Club
10.2011 - 11.2015
  • Working with patients one-on-one in providing Medication Therapy Management
  • Assisting the pharmacy manager in staff training and patient counseling
  • Administering vaccinations
  • Prescription processing

Pharmacy Technician

Sam's Club
07.2009 - 10.2011
  • Boosted customer loyalty by providing friendly, knowledgeable assistance
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
  • Managed opening and closing duties for pharmacy
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner

Education

Pharm D - Pharmacy

Belmont University
Nashville, TN
05.2015

Bachelor of Science - Pre-Pharmacy

Middle Tennessee State University
Murfreesboro, TN
05.2011

High School Diploma -

Smyrna High School
Smyrna, TN
05.2007

Skills

  • Professional ethics
  • HIPAA Guidelines
  • Schedule Management
  • Employee Performance Evaluations
  • Insurance Billing
  • Direct Patient Care
  • Patient education and counseling
  • Basic Life Support for Health Care Providers, CPR, and AED
  • Records Maintenance
  • Medication Dispensing
  • Staff Training

Certification

  • Licensed Pharmacist in the state of Tennessee - 2015 current
  • Immunization Certified, APhA - 2011
  • American Red Cross Basic Life Support CPR/AED

Timeline

Retail Pharmacy Manager

Walmart
02.2019 - Current

Retail Staff Pharmacist

Sam's Club
11.2015 - 02.2019

Pharmacy Intern

Sam's Club
10.2011 - 11.2015

Pharmacy Technician

Sam's Club
07.2009 - 10.2011

Pharm D - Pharmacy

Belmont University

Bachelor of Science - Pre-Pharmacy

Middle Tennessee State University

High School Diploma -

Smyrna High School

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Katie O'Neill