Summary
Overview
Work History
Education
Skills
Timeline
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Katie Ordonez

Richardson

Summary

Dynamic hospitality professional with a proven track record at Olive Garden, excelling in customer service and responsible alcohol service. Known for strong multitasking abilities and an engaging personality, I enhance guest experiences while maintaining high standards of cleanliness and organization. Committed to team success and performance improvement in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Bartender

Olive Garden
12.2024 - Current
  • Prepared and served beverages according to Olive Garden standards.
  • Maintained cleanliness and organization of bar area for efficient service.
  • Assisted in managing inventory levels, ensuring stock availability for peak hours.
  • Provided excellent customer service, enhancing guest satisfaction and retention.

Host

Texas Roadhouse
12.2024 - 12.2025
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
  • Assisted with menu explanations, enhancing customer dining experiences through knowledge sharing.

Sales Associates

Rack Room Shoes Inc.
09.2022 - 2024
  • Assisted customers in product selection, ensuring a positive shopping experience.
  • Maintained organized merchandise displays to enhance visual appeal and experience
  • Collaborated with team members to meet daily sales goals and improve store performance.
  • Provided product knowledge training to new associates, fostering a knowledgeable team environment.

Education

High School Diploma -

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Responsible alcohol service
  • Complex Problem-solving
  • Handling difficult customers
  • Menu memorization
  • Memory retention
  • Hospitality service expertise
  • Professional appearance
  • Suggestive selling
  • Alcohol awareness
  • Food service
  • Inventory
  • Salesmanship
  • Performance improvement

Timeline

Bartender

Olive Garden
12.2024 - Current

Host

Texas Roadhouse
12.2024 - 12.2025

Sales Associates

Rack Room Shoes Inc.
09.2022 - 2024

High School Diploma -

Katie Ordonez