Katie Ornelas
Sturgis,MI
Summary
Dynamic and results-driven professional with extensive experience in customer service at Wings Etc. Proven ability to enhance guest satisfaction through strong multitasking and active listening skills. Recognized for maintaining cleanliness and organization while training new team members, contributing to a collaborative and efficient work environment.
Overview
16
16
years of professional experience
Work History
Waitress
Wings Etc
Sturgis, MI
12.2025 - Current
- Implemented strategies to enhance guest satisfaction and loyalty through personalized interactions.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Resolved customer complaints promptly, fostering positive dining experiences.
- Assisted in inventory management, tracking supplies to reduce waste and improve cost efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Avestruz
Toledo, OH
11.2023 - 2024
- Delivered exceptional customer service in high-pressure dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage service.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
- Trained new team members on restaurant protocols and menu knowledge.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Packer
Aunt Millies Bakery
Coldwater, MI
01.2016 - 2023
- Coordinated packaging processes to optimize workflow and meet production deadlines.
- Trained new employees on safety protocols and efficient packing techniques.
- Inspected finished products for quality assurance before shipment.
- Implemented improvements in packing methods to enhance efficiency and reduce waste.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Inspected items to identify discrepancies and damages and reported to supervisor.
Assistant Manager
Buckle
Toledo, OH
02.2014 - 2016
- Led team in achieving sales goals through effective training and performance management.
- Streamlined inventory processes to enhance product availability and reduce stock discrepancies.
- Developed staff schedules to optimize labor efficiency and meet store demand.
- Implemented visual merchandising strategies to elevate customer experience and drive engagement.
Team Leader
Pioneer Metal Finishing
Monroe, MI
03.2010 - 2014
- Assisted team in meeting project deadlines through effective task coordination.
- Supported leadership by preparing team progress reports and documentation.
- Collaborated with team members to enhance workflow efficiency and communication.
- Learned operational processes, tools, and safety protocols to contribute effectively.
- Participated in training sessions to develop skills in conflict resolution and teamwork.
- Contributed to brainstorming sessions for process improvement initiatives within the team.
- Adapted quickly to new challenges and provided solutions for daily operational tasks.
Education
High School Diploma -
Summerfield High
Petersburg, MI06.2009
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Cleanliness
Attention to detail
Cash handling
Active listening
Supply restocking
Timeline
Waitress
Wings Etc
12.2025 - Current
Waitress
Avestruz
11.2023 - 2024
Packer
Aunt Millies Bakery
01.2016 - 2023
Assistant Manager
Buckle
02.2014 - 2016
Team Leader
Pioneer Metal Finishing
03.2010 - 2014
High School Diploma -
Summerfield High