KATIE ORTIZ
Summary
Highly ambitious, responsible, and driven professional with a proven track record. Recognized for seamlessly adapting and excelling in roles focused on enhancing the customer journey and experience. A true passion for making a meaningful impact within an organization, driving positive change, and contributing to its overall success.
Overview
19
19
years of professional experience
Work History
Recruiter
Tricoci Salon and Soa
04.2024 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Operated and maintained applicant tracking and candidate management systems.
- Maintained compliance with federal and state employment laws during entire recruitment process.
- Implemented sourcing strategies to discover top talent in competitive markets.
- Connect and establish relationships with 50 plus industry schools
- Perform demonstration and presentations to beauty schools
Shop Leader
Floyd’s Barbershop
10.2023 - 04.2024
- Designed schedules to optimize shop productivity.
- Directed team of cosmetologists and barbers to deliver superior client services.
- Conducted inventory assessments to deliver cost-effective product management.
- Execute high-quality service delivery for clients.
- Coordinate team expectations and streamline processes.
- Conducted training sessions for new employees and leadership candidates.
Assistant Shop Leader
Floyd’s Barbershop
10.2021 - Current
- Communicate with customers to schedule services and upsell additional products
- Built a lasting clientele through word-of-mouth referrals from satisfied customers
- Manage and oversee a team of 10+, including creating and managing the weekly schedules and providing feedback to drive positive performance
- Organize and manage inventory utilizing a POS system
Area Manager/ Recruiting Manager
Great Clips
11.2015 - 09.2021
- Implemented and handled onboarding, training and continuous improvement for new hires and employees
- Presented Great Clips' employment opportunities at a variety of Cosmetology schools
- Orchestrated and oversaw the scheduling for 25+ employees across multiple locations
- Utilized CRM platform to maintain records and activities on talent potential new hires
Assistant Manager
Great Clips
08.2011 - 11.2015
- Fostered and motivated a team of stylists, helping improve employee retention
- Tracked salon retail inventory while monitoring loss prevention
- Resolved internal team conflicts as well as any customer issues
Stylist
Great Clips
09.2007 - 08.2011
- Provided exceptional customer service to customers, resulting in repeat business and surpassing upsell targets
Project Manager
OfficeMax
08.2006 - 09.2007
- Resolved and mitigated customer issues, ensuring an overall positive customer experience
- Oversaw and managed order distribution to outside printing sites while maintaining strict deadlines
Education
License - Cosmetology
Pivot Point Cosmetology School
High School Diploma - undefined
Community High School
Skills
- Customer Service
- Proficient across Microsoft Office applications
- Proficient with various CRM systems
- Team player and collaborator
- Thrives on constructive feedback
- Leadership
- Coaching & Employee Development
- Proficient in ATS systems
- Creating process to streamline customer service and efficiency
Timeline
Recruiter
Tricoci Salon and Soa
04.2024 - Current
Shop Leader
Floyd’s Barbershop
10.2023 - 04.2024
Assistant Shop Leader
Floyd’s Barbershop
10.2021 - Current
Area Manager/ Recruiting Manager
Great Clips
11.2015 - 09.2021
Assistant Manager
Great Clips
08.2011 - 11.2015
Stylist
Great Clips
09.2007 - 08.2011
Project Manager
OfficeMax
08.2006 - 09.2007
License - Cosmetology
Pivot Point Cosmetology School
High School Diploma - undefined
Community High School