Katie Ostrem
Spearfish,SD
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
2026
2026
years of professional experience
Work History
Waitress
Redwater Kitchen
06.2025 - Current
- Provided excellent customer service, ensuring positive dining experiences for guests.
- Took and processed orders accurately, contributing to efficient service flow.
- Assisted in menu recommendations, enhancing customer satisfaction and dining choices.
- Maintained cleanliness and organization of dining area, promoting a welcoming environment.
Restaurant Hostess
Original Spearfish Breakfast House
12.2024 - 05.2025
- Greeted and seated guests promptly, ensuring welcoming atmosphere.
- Managed reservation system to optimize seating efficiency during peak hours.
- Coordinated with kitchen and waitstaff to streamline service flow and communication.
- Assisted in training new staff on customer service standards and operational procedures.
- Maintained cleanliness and organization of waiting area to improve guest comfort.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Crew Member
SUBWAY®Restaurants
2018 - 2022
- Provided excellent customer service in fast-paced environment.
- Operated cash register and processed transactions efficiently.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted in food preparation according to safety standards.
Education
No Degree - Sociology
Black Hills State University
Spearfish, SDSkills
- Customer service
- Cleanliness standards
- Cash handling
- Food safety compliance
- Time management
- Strong multitasking
Timeline
Waitress
Redwater Kitchen
06.2025 - Current
Restaurant Hostess
Original Spearfish Breakfast House
12.2024 - 05.2025
Crew Member
SUBWAY®Restaurants
2018 - 2022
No Degree - Sociology
Black Hills State University