Katie Palmer
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
7
7
years of professional experience
Work History
Delivery Driver
DoorDash
07.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
Private Nanny
Katie Mendlick
05.2018 - 05.2021
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with the family and children by encouraging open communication and delivering positive feedback.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Customer Service Representative
Tide Dry Cleaners
10.2018 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Banquet Server
Il Palazzo Omaha
11.2017 - 04.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Fast Food Worker
Amigos & Kings Classic
11.2016 - 04.2017
- Provided support to crew members, facilitating quick food preparation and delivery.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Performed shift change tasks each day to keep store neat and running smoothly.
Education
Bachelor of Arts - Administration of Justice
Southwest Minnesota State University
Marshall, MN05.2024
High School Diploma -
Marian High School
Omaha, NE05.2020
Skills
- Customer Relations
- Deescalation
- Critical Thinking
- Reliable Team Worker
- Fast and Efficient Worker
- Organization and Time Management
- Positive Reinforcement Methods
- Tactical Communications
- Hospitality Management
Timeline
Delivery Driver
DoorDash
07.2020 - Current
Customer Service Representative
Tide Dry Cleaners
10.2018 - 01.2020
Private Nanny
Katie Mendlick
05.2018 - 05.2021
Banquet Server
Il Palazzo Omaha
11.2017 - 04.2019
Fast Food Worker
Amigos & Kings Classic
11.2016 - 04.2017
Bachelor of Arts - Administration of Justice
Southwest Minnesota State University
High School Diploma -
Marian High School
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