KATIE PATTERSON
Jackson,TN
Summary
Experience in team leadership and operational management with a strong focus on costumer satisfaction and provider consistency across two locations. Committed to fostering a positive work environment and building strong relationships with customers and team members.
Overview
7
7
years of professional experience
Work History
Esthetics Manager
Jackson Massage and Day Spa
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Technician
Cryosculpt
11.2023 - Current
- I started out as a receptionist while in school for my esthetics license where I scheduled appointments, answered the phone, and completed transactions
- I currently am Kaasan certified and have my esthetics license and have been a service provider since 2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
FOH Lead / Trainer
Chick-Fil-A
07.2020 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Child Care
Kidz First Daycare
06.2021 - 08.2021
- I worked with children of all ages from 1-6 years old with class sizes up to 15:1
- This job taught me management and problem solving skills
Event Coordinator
SkyZone
03.2019 - 06.2020
- I started out as a court monitor and worked my way up to event coordinator
- Having worked in each position (court monitor, cashier, server, party host, event coordinator) this job taught me adaptability and organization
Sanitation
Good. Clean. Fun
05.2018 - 08.2018
- I worked at Union University under Cody Curtis
- I cleaned all dorms before and after their summer events, camps, and orientations
- This job taught me the importance of cleanliness and how to effectively clean and disinfect
Education
Esthetician State License - Aesthetics
West TN College of Cosmetology
Jackson05.2024
GE courses -
Jackson State University
Jackson, TN01.2022
Diploma - honors and AP classes
Trinity Christian Academy
Jackson, TN01.2020
Skills
- Customer service
- Time management
- Problem-solving
- Shift scheduling
- Computer skills
- Effective communication
- Teamwork and collaboration
- Team leadership
- Decision-making
Timeline
Esthetics Manager
Jackson Massage and Day Spa
02.2024 - Current
Technician
Cryosculpt
11.2023 - Current
Child Care
Kidz First Daycare
06.2021 - 08.2021
FOH Lead / Trainer
Chick-Fil-A
07.2020 - 11.2023
Event Coordinator
SkyZone
03.2019 - 06.2020
Sanitation
Good. Clean. Fun
05.2018 - 08.2018
Esthetician State License - Aesthetics
West TN College of Cosmetology
GE courses -
Jackson State University
Diploma - honors and AP classes
Trinity Christian Academy
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