Summary
Overview
Work History
Education
Skills
title
Timeline
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ANDREA CARDONA

Euless,TX

Summary

Dynamic and highly motivated professional with over 20 years of experience in the customer service industry. A proven track record of developing long-term client relationships and exceeding sales goals using strong consultative selling skills. Passionate and enthusiastic about improving the lives of others by helping them feel beautiful, empowered, and confident.

Overview

17
17
years of professional experience

Work History

Esthetics Educator/Brand Representative

Sanitas Skincare
07.2024 - Current
  • Strengthened relationships with brand partners by providing exceptional support, education, and communication on products and promotions.
  • Facilitated in-person and online trainings using strong presentation skills and engaging learning methods to provide advanced product knowledge, service protocol education, and B2C sales techniques to improve service and retail revenue for spas, med spas, and beauty schools nationwide.
  • Increased brand awareness by conducting product demonstrations and engaging with customers during promotional events.

Family Care Leave

Self-employeed
07.2023 - 07.2024

Spa Owner/MUA/Master Esthetician

Lush Beauty Dallas
01.2012 - 07.2023
  • Consulted with clients to customize and personalize long-term treatment plans designed to achieve their desired goals with mindful consideration of their budget and lifestyle.
  • Provided exceptional customer service focusing on attentive care in every detail of the client experience, gaining the business over 30% in word-of-mouth referrals.
  • Ensured client satisfaction by using active listening techniques and resolving client concerns in an accommodating and solution-based manner, earning the business a 4.9 star rating on Google and Yelp.
  • Trained new employees on industry best practices, fostering a positive work environment with a knowledgeable team.
  • Accomplished an average annual growth rate of 97% over 5 years.
  • Built a loyal customer base of over 500 clients with a retention rate of 84%.
  • Implemented a rewards program using CRM tools, increasing service bookings by 27% and retail sales revenue by 18%.
  • Diversified revenue streams by partnering with a medical director to add high-ticket medical esthetics treatments to the service menu.
  • Increased revenue by implementing effective marketing strategies and promotional campaigns on social media and within local networks.
  • Coordinated with photographers and stylists as a freelance makeup artist to achieve desired looks for commercial and editorial shoots, ensuring cohesive and striking visual outcomes.

Prestige Sales Consultant /MUA/Esthetician

Ulta Beauty Inc.
02.2012 - 03.2013
  • Increased prestige cosmetic sales for the store by 20% and consistently exceeded set monthly sales goals
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by providing exceptional service.

Lead Esthetician and Trainer

Hiatus Spa and Retreat
02.2008 - 10.2011
  • Achieved high client retention levels by building rapport with each individual during appointments.
  • Consistently exceeded set monthly sales quotas by an average of 40% for over 2 years.
  • Recognized as the highest profit-producing staff member in service, retail, and membership sales, earning the company over $400,000 in revenue during employment.
  • Independently utilized CRM software to create a quarterly personalized newsletter for clients, maintaining engagement and highlighting seasonal promotions, leading to increased retention and sales revenue.
  • Coordinated promotional events to increase revenue
  • Performed advanced and relaxing facial treatments to rejuvenate clients' skin and improve their overall complexion, enhancing self-confidence and reducing stress.

Education

Cosmetology License - Esthetics

Ogle School
TX
2007

Skills

  • Strong consultative sales skills
  • Customer service
  • Effective relationship building
  • Attention to detail
  • Customer satisfaction
  • Active listening
  • Product upselling
  • Brand representation
  • Exceptional communication
  • Adaptability and flexibility

title

Luxury Sales Consultant    Licensed Esthetician

Timeline

Esthetics Educator/Brand Representative

Sanitas Skincare
07.2024 - Current

Family Care Leave

Self-employeed
07.2023 - 07.2024

Prestige Sales Consultant /MUA/Esthetician

Ulta Beauty Inc.
02.2012 - 03.2013

Spa Owner/MUA/Master Esthetician

Lush Beauty Dallas
01.2012 - 07.2023

Lead Esthetician and Trainer

Hiatus Spa and Retreat
02.2008 - 10.2011

Cosmetology License - Esthetics

Ogle School

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ANDREA CARDONA