JASMINE MONTEVECHI
Summary
Goal-driven and accomplished Sales Manager bringing a 8 year career history in developing and maximizing product sales. Skilled at aiding in product marketing efforts. Highly motivated with extensive customer service skills. Customer-oriented, strategic-thinking sales management professional who is successful in cultivating partnerships through positive rapport, tailored solutions and client engagement. I am versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
11
11
years of professional experience
Work History
Brand Representative
Altard State
11.2022 - 12.2023
- Increased brand awareness by conducting product demonstrations and engaging with customers.
- Enhanced sales performance through effective communication of product features and benefits.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Collaborated with team members to develop innovative marketing strategies for promoting the brand.
- Assisted in organizing promotional events, boosting brand visibility and attracting new customers.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Streamlined stocking process for increased efficiency, following company guidelines and procedures.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
- Collaborated with team members to maintain a clean, organized work environment.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Processed and stocked store shipment
- Handled and processed store orders and BOPUS
Sales Associate
REI
08.2023 - 12.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Manager
Intl Wholesale Concepts
01.2016 - 11.2022
- Sales manager who travels to sell health and wellness products to customers all over the world
- Attended trade shows for in-person engagement and network building
- Engaged with customers to effectively build rapport and lasting relationships
- Achieved perfect attendance and on-time record
- Solved customer challenges by offering relevant products and services
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Tracked down sources of special products and services to meet customers' special needs
- Processed various customer orders per day
- Informed customers about sales and promotions in a friendly and engaging manner
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
- Sold various products by explaining unique features and educating customers on proper application or usage
- Increased purchase amounts by cross-selling with similar products
- Developed trusting relationships with customers by making personal connections
- Trained employees on additional job positions to maintain coverage of roles
- Recruited and hired qualified candidates to fill open positions
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Enforced customer service standards and resolved customer problems to uphold quality service
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Virtual Customer Service Representative
REI
05.2022 - 06.2022
- Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Worked with customers while accessing, reading and inputting information into numerous applications
- Maintained composure and patience in dealing with aggressive customers
- Updated information and details of calls and inquiries in customer service database for future reference
- Resolved payment issues efficiently to improve customer satisfaction and loyalty
- Generated summaries on issues, refunds and replacements, sending detailed updates to customers
- Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling
- Implemented sales engagement programs to reward customers and nurture relationships
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
Target Tech Customer Service Associate
Target tech
06.2022 - 07.2022
- Offered custom troubleshooting to assist problem resolution and restore service levels
- Issued product and service recommendations according to specified queries
- Installed, set up and repaired devices and system components
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Educated customers on special pricing opportunities and company offerings
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Upheld quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Greeted customers and responded to informational requests
- Collected credit card and cash payments to complete transactions for customer orders.
Cashier
Shoprite
05.2013 - 12.2013
- Helped customers complete purchases, locate items and join rewards programs
- Worked closely with shift managers to solve problems and handle customer concerns
- Worked to maintain a steady pace and efficient work environment
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Processed sales transactions to prevent long customer wait times
- Accepted cash and credit card payments, issued receipts and provided change
- Collected payments and provided accurate change
- Credit cards, checks, gift cards, and coupons were all processed by me
- Provide excellent customer service by scanning and bagging groceries quickly and courteously.
Education
West Scranton High School
Scranton, PA01.2015
Skills
- Superior communication skills
- Strategic planning
- Effective team player
- Dependable and reliable
- Attention to detail
- Quick learner
- Superb time management
- Relationship building
- Superior organization skills
- Product and Service Sales
- Goals and Performance
- Analytical problem solver
- Accomplished Manager
- Verbal and written communication skills
- Cheerful and energetic
- Effective Retail Sales Manager
- Resolution-oriented
- Exceptional multi-tasker
- Persuasive negotiations
- Budgeting and P&L
- Product and service management
- Profit and revenue-generating strategies
- Medical device products and services
- Rapport and relationship building
- Negotiations expert and strong deal closer
- Consultative and relationship selling
- Team oversight
- Empowers high-performing sales teams
- Upselling
- Payment Processing
- Customer Needs Assessment
- Contract Preparation
- Inventory Control
- Order Processing
- Promotional Support
Accomplishments
- Avid hiker and camper.
- Led hiking expeditions near AT trail.
- Led a hiking group up the Manitou Incline, CO.
- Worked alongside counselors at a younglife youth camp for children and teens.
- Worked in a group setting, called 'peer buddies', working to educate and have interactions with children with disabilities.
- Managed a successful sales team who consistently exceeded sales goals each month.
Additional Information
Avid hiker and camper.
Led hiking expeditions near AT trail.
Led a hiking group up the Manitou Incline, CO.
Worked alongside counselors at a younglife youth camp for children and teens.
Worked in a group setting, called 'peer buddies', working to educate and have interactions with children with disabilities
Managed a successful sales team who consistently exceeded sales goals each month
Avid hiker and camper.
Led hiking expeditions near AT trail.
Led a hiking group up the Manitou Incline, CO.
Worked alongside counselors at a younglife youth camp for children and teens.
Worked in a group setting, called 'peer buddies', working to educate and have interactions with children with disabilities
Timeline
Sales Associate
REI
08.2023 - 12.2023
Brand Representative
Altard State
11.2022 - 12.2023
Target Tech Customer Service Associate
Target tech
06.2022 - 07.2022
Virtual Customer Service Representative
REI
05.2022 - 06.2022
Sales Manager
Intl Wholesale Concepts
01.2016 - 11.2022
Cashier
Shoprite
05.2013 - 12.2013
West Scranton High School
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