Marisol Reed
Lititz,PA
Summary
Accomplished professional with 25 years of diverse experience, including 5 years in remote roles within eCommerce and Inside Sales. Expertise includes customer service, claims management, data entry, and the onboarding and offboarding of new hires, complemented by strong project management skills. Proficient in accounts payable, purchasing, and payroll processes, consistently delivering results under tight deadlines. Proven track record of driving efficiency and enhancing operational workflows in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
South Central Transit Authority
02.2026 - Current
- Provide full customer support including bus information, shared-ride information, client intake, scheduling trips, receiving customer concerns and other activities needed to ensure customer satisfaction.
- Maintain customer files for various customer programs including Americans with Disabilities Act, Access to Jobs, Senior Shared Ride, Persons with Disabilities, Free and Half Fare Transit programs. Primary responsibility is assigned to different customer service representatives for each program.
- Assist Spanish speaking customers.
Purchasing Coordinator
Northeast Agri Systems
07.2025 - 08.2025
- Coordinate and manage the purchasing activities of the company
- Analyze the needs of the organization and determine the goods or services needed
- Research potential vendors and compare their products, prices, and services
- Negotiate contracts and pricing with suppliers
- Place purchase orders and ensure that orders are delivered on time
- Manage relationships with key suppliers to maintain quality of goods, timely delivery, and compliance to terms of contracts
- Review and process requisitions and purchase orders for supplies and equipment
- Monitor inventory levels and determine when to place orders for new supplies
- Ensure that all purchasing activities comply with company policies and government regulations
- Resolve issues and discrepancies with orders and invoices
Program Assistant
The Gatehouse
05.2025 - 06.2025
- Track client liabilities and other miscellaneous monies due.
- Work closely with Case Manager to report client balances.
- Manage weekly counselor schedule, as well as keeping track of time off, trainings, etc. for staff on office calendar.
- Record and distribute weekly staff meetings minutes.
- Assist clinical staff by making all new client charts.
- Meet with all new admits and complete orientation packet, collect urinalysis, count and document medications, and screen personal belongings.
- Count, document, and store all client medications.
- Input client data into PA WITS for SCA funded clients.
- Complete monthly reporting for outcomes in the QI database.
- The Program Assistant is also the Privacy Officer with respect to clients receiving services at The Gate House and with respect to H.E.A.R., Inc. employees
- Assist with planning and organizing parties or other special events as assigned.
- Manage the medication process (Case Manager will assist when necessary)
Recovery Specialist
The Gatehouse
11.2024 - 05.2025
- Overseeing clients and coordinating their activities.
- Makes any major decisions with the support of and in conjunction with the Residential Program Supervisor and Clinical Director.
- Communicate with staff members and record observation notes in the Staff Log Book.
- Coordinate transportation for clients (i.e., AA/NA meetings, scheduled appointments, etc.).
- Perform observed drug screens when necessary.
- Oversee medication process.
- Enforce Gate House Guidelines and administer appropriate discipline for guideline violations such as issuing verbal and/or written warnings.
- Report Critical Incidents in accordance with policy.
Server
Three Brothers Pizza
01.2024 - 05.2024
- Provide the perfect service experience for restaurant patrons.
- Present menu, answer questions, and make menu recommendations.
- Ensure the guests feel important and welcome to the restaurant; serve customers in an accommodating manner.
- Adhere to timing standards for products and service.
Customer Service Representative (Remote)
Armstrong World Industries
07.2023 - 04.2024
- Facilitate axiom claims, including research required for claims resolution.
- Responsible for customer and Field Sales assigned, entering customer orders, creating and clearing shipments and deliveries.
- Exercise strong listening and problem-solving skills relative to customer inquiries.
- Facilitate setting up new material items in SAP system and creating contracts.
- Facilitates setting up new customers in Navision program for processing of material from various plants.
- Follow through on customer issues until there is a complete resolution and customer satisfaction.
- (Remote from Florida)
Installation Support Specialist-Kanopi by Armstrong (Remote)
Armstrong
12.2021 - 07.2023
- Responsible for qualifying project leads, converting leads to deals, and following the project through to completion targeting contractors, owners, and facility managers while meeting or exceeding the team sales targets.
- Using quotes from CLEO, HubSpot and other channels to create a job follow-up queue.
- Follows-up with all associated contacts and performs additional selling techniques to close jobs.
- Creates competitive advantage and shapes solutions that create competitive differentiation.
- Collaborates with Field Sales to minimize channel conflict.
- Supports job follow-up by documenting all customer interaction and completed tasks in HubSpot.
- Engages customers in mutual problem solving by brainstorming alternative approaches and evaluating them openly and fairly.
- Provides product and technical expertise to customers via phone and chat support by articulating the features, functions, and benefits of the proposed solution.
- (Remote from Florida)
Administrative Assistant- R&D, Procurement, EH&S (Hybrid)
04.2020 - 12.2021
- Portfolio Management
- Manage travel arrangements and creating expense reports in Concur.
- Manage department budget (SIM) detail on monthly basis.
- Executing purchase requisitions and processing goods receipts
- Manage calendars and schedules with authority to schedule appointments and meetings.
- Manage/coordinate Pilot Plant Gemba walks.
- Perform routine administrative functions, some of which are of a confidential nature.
- Complete special administrative projects which encompass research and compilation of data
- Communicating with outside vendors.
- (Hybrid)
Payroll Representative (Hybrid)
01.2017 - 04.2020
- Processing weekly, bi-weekly and semi-monthly payroll.
- Ensure timely and accurate processing of employee data received in payroll, this includes all individual employee data, as well as mass data received on spreadsheets. Manage payroll data using related HR systems, run queries and perform regular audits on data.
- Possess basic knowledge of federal and state (wage and hour) labor laws as related to the calculation of pay for hours worked, as well as payroll related regulations governed by these agencies, for the purpose of answering employee related questions.
- Exercise timely and accurate decision-making capabilities to quickly and effectively resolve customer issues resulting in customer satisfaction.
- Prepare and update various metrics and spreadsheets.
- Prepare reports to meet weekly, monthly, quarterly, and annual requirements.
- Backup for Accounts Payable - assisting with cash management, vendor requests/applications, verification and postings, maintenance of vendor W-9's and 1099's.
- (Hybrid)
Sr. Administrative Assistant
07.2015 - 12.2016
- Provided administrative support to the VP Commercial Marketing, VP Retail Sales & the Sales Training Team as well as other departmental staff.
- Managing calendars, screening calls, planning and coordinating domestic and global meetings/appointments and resolving scheduling conflicts.
- Coordinating domestic and international travel arrangements and completing electronic travel expense reports.
- Preparing confidential and non-confidential correspondence, presentations materials, reports and other communications for meetings as well preparing company bulletins for customers, distributors as well as sales reps.
- Requisition of purchase orders and goods receipts, and processes invoices for approval and payment.
- Preparing presentations, reports and other documents for meetings, including work that will be used with senior leadership of Armstrong as well as special projects.
- Planning and coordinate internal and external meetings, events or conferences.
Athletic Assistant
School District of Lancaster
10.2005 - 07.2015
- Manage and maintain annual budget for the Athletic Department.
- Schedule game personnel for senior high school competitions; prepare pay statements for the payroll department.
- Request checks for extracurricular activities (officials, tournaments, meals, hotel stay) and maintain corresponding records.
- Maintain athletic scheduling software (data entry of all athletic events - facility & transportation needs, contracts, etc).
- Assist in overseeing coaching staff for entire district in absence of Athletic Director or as needed.
- Game Manager for athletic events on site, directing officials, teams, and staff. Handle any issues with attendees that may require assistance of police officers on site.
Human Resources Assistant
Boys & Girls Club of Lancaster
01.1998 - 07.2000
- Onboarding/orientation of new hires
- Process new hire paperwork/Benefits administration
- Processing unemployment and workers compensation claims
- Maintain HRIS system
- Assist with translation of benefits to outside vendors
- Processing of internal payroll
- Processing of A/P, AIR
- Assisting in financial Board reports
- Supporting the CFO and COO with both Accounts Payable/Payroll and HR needs
Education
Licensed Nail Technician -
Lancaster School of Cosmetology
Lancaster, PA01-1995
Diploma - undefined
J. P. McCaskey High School
Lancaster, PA01-1995
Skills
- Remote Project Management
- Crisis Management
- Superior Communication Skills
- Superior Customer Service Satisfaction
- Remote Inside Sales/eCommerce
- Attention to Details
- Strong Organization Skills
- Bilingual - Speak, read and write in Spanish
- Computer: Windows 2010/XP, CSIU, NCS-AS400, Cognos, Kronos, Image Pak 5, Schedule Star, The Arbiter, SharePoint, Teams, Skype for Business, Lotus Notes, Microsoft Office 365, Data Workbench, Coupa, SAP, ADP, Salesforce, Concur, and Google Docs, HubSpot, Slack, Shopify, Drift, Kixie, Dynamics NAY 2017, Ecolane, Mitel Connect
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
South Central Transit Authority
02.2026 - Current
Purchasing Coordinator
Northeast Agri Systems
07.2025 - 08.2025
Program Assistant
The Gatehouse
05.2025 - 06.2025
Recovery Specialist
The Gatehouse
11.2024 - 05.2025
Server
Three Brothers Pizza
01.2024 - 05.2024
Customer Service Representative (Remote)
Armstrong World Industries
07.2023 - 04.2024
Installation Support Specialist-Kanopi by Armstrong (Remote)
Armstrong
12.2021 - 07.2023
Administrative Assistant- R&D, Procurement, EH&S (Hybrid)
04.2020 - 12.2021
Payroll Representative (Hybrid)
01.2017 - 04.2020
Sr. Administrative Assistant
07.2015 - 12.2016
Athletic Assistant
School District of Lancaster
10.2005 - 07.2015
Human Resources Assistant
Boys & Girls Club of Lancaster
01.1998 - 07.2000
Diploma - undefined
J. P. McCaskey High School
Licensed Nail Technician -
Lancaster School of Cosmetology