Katie Pena

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Monitored security and handled incidents calmly.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

Setting appointment, updating the agents schedule, filing, sending emails, I was learning how to do quotes for auto, home, and umbrella policies, basic office cleaning and restocking, answering phone, taking payments, calling on delinquent accounts.

• Followed routine maintenance checklist.
• Loaded, unloaded and moved material to and from storage and production areas.
• Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
• Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.