Marie Molly
Hempstead,NY
Overview
17
17
years of professional experience
Work History
Manager
Bell Dental Care
Bayside, NY
10.2007 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Dental Assistant
Bell Dental Care
Bayside, NY
10.2007 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Prepared patient X-rays and images by Action for review by dentist.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment, Action and Action.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, Type, casts and impressions.
- Documented patient dental health information, medical history and vital signs for future reference.
- Staged tray for procedures by arranging dental instruments and equipment.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Used Software to document and maintain patient information and health background.
- Typed patient data into computer system using Software while following privacy laws and maintaining high level of accuracy.
- Supported dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns, Action and Action.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Took dental images following strict patient protection rules by mentioning risks during pregnancy, Action and applying lead aprons.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
- Prepared and positioned patients for procedures by Action, clipping dental napkins and placing patient safety devices.
- Managed office schedules and calendars to coordinate administrative planning and execution.
- Assisted dentist in management of medical or dental emergencies by Action.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
Dental Assistant
American Dental CareSite
Jamaica, NY
10.2006 - 10.2007
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Education
RDA Certificate - Dental Assisting
The New York School For Medical And Dental Assistants
Long Island City, NY05.2006
Associate Degree In Nursing - Web Design
TCI College
New York, NY05.2004
Skills
- Business Development Understanding
- Reviewing Performance
- Managing Multiple Priorities
- Customer Relations
- Reporting
- Orientating and Training
- Training
- Team Motivation
- Customer Service and Satisfaction
- Employee Coaching and Mentoring
- Schedule Oversight
- Scheduling and Coordinating
- Employee Performance Evaluations
- Closing Oversight
- Staff Supervision
- Overseeing Employees
- Staff Training
- Cash Deposits and Receipts
Languages
French
Native or Bilingual
Timeline
Manager
Bell Dental Care
10.2007 - Current
Dental Assistant
Bell Dental Care
10.2007 - Current
Dental Assistant
American Dental CareSite
10.2006 - 10.2007
RDA Certificate - Dental Assisting
The New York School For Medical And Dental Assistants
Associate Degree In Nursing - Web Design
TCI College