NICOLE STILSON
Parma
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skill to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objective. Resourceful and results-driven with a passion for growth and efficiency to meet company needs.
Overview
10
10
years of professional experience
Work History
Manager
TrueRest Float Spa
Rocky River, OH
10.2024 - Current
- Established team priorities, maintained schedules and monitored performance.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all were within timeframes.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Improved marketing to attract new customers and promote business.
Customer Service Representative
Prince & Izant Companies
Cleveland, Ohio
02.2018 - 09.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Assisted with training and mentoring new team members.
Hourly Manager
Mission BBQ
Parma, Ohio
01.2016 - 02.2018
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Led and directed team members on effective methods, operations and procedures.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Enforced work practices and procedures to reduce workplace safety and health hazards.
- Collaborated with staff to develop and carry out processes, resulting in improved performance.
- Monitored team productivity and performance to support goals.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights06.2014
Skills
- Cross-functional teamwork
- Conflict resolution
- POS operating systems
- Sales management
- Business development understanding
- Multitasking abilities
- Organization and time management
- Quality control
Timeline
Manager
TrueRest Float Spa
10.2024 - Current
Customer Service Representative
Prince & Izant Companies
02.2018 - 09.2023
Hourly Manager
Mission BBQ
01.2016 - 02.2018
High School Diploma -
Garfield Heights High School