Katie Pflum
katiepflum@hotmail.com
2486759976,MI
Summary
Motivated, dedicated student attending Wayne State University majoring in Accounting and General Management on the track to securing a CPA and MBA. I applied my passion and years of experience toward guiding students through academic challenges to build their confidence and technique. Personable and proactive worker with work history maintaining professionalism and efficiency in a fast-pasted setting. Committed contributor o a healthy team dynamic helping to lead the team to success at State Cup for multiple years.
Overview
7
7
years of professional experience
Work History
Hostess and Waitress
Deadwood Bar and Gril
Northville, MI
08.2019 - 08.2022
- Through working in the restaurant industry, I gained experience managing time and effectively multi-tasking while remaining a positive attitude with costumers in a fast- paced environment
- Applied comprehensive knowledge over 30 menu times, 20 bar drinks, and rotating specials to give a customized experience to my customers, and build my credibility to my management
- I refined my ability to handle disgruntled customers and worked to swiftly and successfully resolve conflict, resulting in costumer satisfaction
Virtual Shop Owner
Poshmark
08.2018 - 05.2022
• Owned and operated personal clothing store on Poshmark
• Managing all facets of business operations, including financial tracking, inventory coordination and social media marketing
• Corresponded with online customers to address questions or complaints about products, policies or shipping methods
Education
Accounting And Business Management
Wayne State University
2025
High School Diploma -
Northville Highschool
Northville, MI2021
Skills
- Strategic Planning
- Managing Multiple Tasks
- Upselling Techniques
- Organizaton
- Adaptable and Flexible
- Conflict and Complaint Resolution
- Team Player
Affiliations
- High School Soccer Coach - demeterfour@yahoo.com
- Restaurant General Manager - deadwoodbarandgrill@gmail.com
- Math teacher/ tutor advisor - stawaszsn@northvilleschools.org
INTERESTS AND ACTIVITIES
Soccer | JV Captain 2017, JV Most Valuable Offense 2016
Through the ups and downs of my soccer career I have learned how important it is to honor commitment, and the value of teamwork
Tutoring | Mathematics January – March 2018
Although this small job only lasted a couple months, I became much better at being patient, organized, and prepared through the experience
Red Cross Volunteering | Summer of 2018
Providing comfort and care to the generous blood and plasma donors at local blood drives
Northville High School UNICEF | Senior year (2020-2021)
From Trick-or-Treat for UNICEF to local restaurant fundraisers, working with the community at UNICEF put my life into perspective and gave me the opportunity to help those less fortunate
Bronze Award | October 2017 to March 2018
During my freshman year of high school, my girl scout troop of 40839 worked closely with the Human society in 100 hours of community service
During my freshman year of high school my girl scout troop of 40839 worked closely with the Human society in 100 hours of community service
Timeline
Hostess and Waitress
Deadwood Bar and Gril
08.2019 - 08.2022
Virtual Shop Owner
Poshmark
08.2018 - 05.2022
Accounting And Business Management
Wayne State University
High School Diploma -
Northville Highschool
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