Laura Ritter
Venice,CA
Summary
Results-driven leader with expertise in operational efficiency and strategic planning. Proven track record of enhancing productivity and reducing costs through streamlined processes and effective team collaboration.
Overview
27
27
years of professional experience
Work History
Hostess/Shift Manager
Tony's On The Pier
03.2022 - 12.2023
- Managed reservations and waitlists using restaurant management software to optimize seating efficiency.
- Coordinated with servers and kitchen staff to communicate guest needs and special requests effectively.
- Trained new host staff on operational procedures, enhancing team performance and service quality.
- Greeted and seated guests, ensuring a welcoming atmosphere and prompt service.
- Assessed issues and problems impeding the general success of the company and provided feedback to reclaim previous reputation
- Successfully identified criminal activity and assisted in sustaining company thru crisis and aiding in reviving viability and ability to reach 75th anniversary of business
Director of Operations
M3 Management, Inc.
03.2012 - 09.2019
- Executive assistant to CEO, maintaining calendar, coordinating rolling calls, supporting hiring, and managing personal properties
- Leadership of employee groups
- Managed client liaison responsibilities and led conflict resolution to reduce escalation risk.
CEO
Ritter Lien Consultants Inc.
06.1997 - 12.2003
- Developed strategic initiatives to enhance operational efficiency across all departments.
- Led cross-functional teams in executing business development projects, resulting in increased client engagement.
- Implemented performance metrics to track organizational progress and identify areas for improvement.
- Fostered a culture of innovation by encouraging team collaboration on new service offerings and solutions.
- Led strategic initiatives to enhance organizational performance and drive growth.
- Developed and implemented comprehensive business strategies aligned with market trends.
- Established key performance indicators to measure success and inform decision-making.
- Directed financial planning and analysis efforts to ensure sustainable profitability and resource allocation.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Fostered strong relationships with industry partners to expand business opportunities.
- Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
- Drove profitability with thorough financial analysis and strategic decisionmaking.
- Nurtured key strategic partnerships that resulted in enhanced product offerings and expanded customer base.
- Reinforced company's market leadership by consistently outperforming competitors in key performance metrics.
- Bolstered employee engagement and reduced turnover by introducing progressive workplace policies and benefits.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Education
Bachelor of Science - Psychology
Loyola Marymount University
Los Angeles05-1992
Bachelor of Science - Philosophy
Loyola Marymount University
Los Angeles, CA05-2000
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
Timeline
Hostess/Shift Manager
Tony's On The Pier
03.2022 - 12.2023
Director of Operations
M3 Management, Inc.
03.2012 - 09.2019
CEO
Ritter Lien Consultants Inc.
06.1997 - 12.2003
Bachelor of Science - Philosophy
Loyola Marymount University
Bachelor of Science - Psychology
Loyola Marymount University
Resume Gaps
During periods not showing employment, I was pursuing opportunities for personal growth thru travel, educational study and non-compensatory assistance to a variety of persons and burgeoning companies