Ashanty Nunez
Kissimmee,FL
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
Work History
Hostess/Server Manager
El Palacio
2019.10 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests.
- Led team of servers to consistently meet customer service.
- Conducted performance evaluations to identify needed merit raises or disciplinary actions.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Monitored server performance and provided feedback to enhance server delivery.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FL07.2024
High School Diploma -
Osceola High School
Kissimmee, FL05.2022
Skills
- Labor and Overhead Cost Estimation
- Providing Feedback
- Facilities Planning
- Work Assignments
- Operational Efficiency
- Guest Experience Optimization
- Disciplinary Action
- Supply Ordering and Management
- Customer Experience
- Guest Satisfaction
- Serve Customers
- Casual Dining Services
Languages
Spanish
Native or Bilingual
Timeline
Hostess/Server Manager
El Palacio
2019.10 - Current
Associate of Arts - Business Administration And Management
Valencia College
High School Diploma -
Osceola High School
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