Rienne Demaree
Kansas City,MO
Summary
Accomplished Hostess Manager at Meat Mitch, adept in reservation management and fostering team collaboration, significantly enhanced guest satisfaction and efficiency. Leveraged critical thinking and relationship-building skills to mentor staff and streamline operations, contributing to a loyal clientele base and increased table turnover. Demonstrated expertise in food safety compliance and customer service excellence.
Overview
16
16
years of professional experience
Work History
Hostess Manager
Meat Mitch
Leawood, KS
04.2024 - Current
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Supported marketing efforts by coordinating promotional events within the restaurant space.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.
Garde Manger
Cafe Trio
Kansas City, MO
11.2022 - 01.2024
- Maintained a clean and organized workstation at all times, adhering to strict sanitation protocols for safe food handling practices.
- Streamlined prep work processes for improved efficiency, reducing waste and saving time in a high-volume kitchen environment.
- Ensured optimal freshness of ingredients through proper storage and rotation procedures, maintaining the highest quality standards.
- Monitored quality of raw and cooked food products to uphold health code standards.
- Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation.
- Responded to and managed guest concerns and complaints, establishing direct connections with customers and resolving conflicts when necessary.
- Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes, and risk management regulations.
- Improved customer satisfaction ratings by promptly addressing concerns or special requests related to the Garde Manger station offerings.
- Collaborated with culinary team to create seasonal menus, showcasing fresh produce and innovative flavor combinations.
- Assisted with training new staff members on Garde Manger station operations, sharing knowledge and expertise for consistency across the team.
- Managed inventory levels effectively by tracking usage patterns and placing accurate orders with suppliers on a weekly basis.
Garde Manger
Tannin Wine Bar
Kansas City, MO
11.2021 - 01.2024
- Assumed responsibility for creating visually appealing hors d''oeuvres displays during banquets or private events, enhancing overall event presentation.
- Maintained a clean and organized workstation at all times, adhering to strict sanitation protocols for safe food handling practices.
- Streamlined prep work processes for improved efficiency, reducing waste and saving time in a high-volume kitchen environment.
- Ensured optimal freshness of ingredients through proper storage and rotation procedures, maintaining the highest quality standards.
- Monitored quality of raw and cooked food products to uphold health code standards.
- Participated in budgeting process for cold and preserved foods, seeking new sources, and assessing quality as necessary.
- Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation.
- Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes, and risk management regulations.
- Collaborated with culinary team to create seasonal menus, showcasing fresh produce and innovative flavor combinations.
- Consistently maintained appropriate par levels of prepared items to guarantee availability during service hours without overproducing excess inventory.
- Assisted with training new staff members on Garde Manger station operations, sharing knowledge and expertise for consistency across the team.
- Exhibited versatility by stepping into other kitchen roles as needed, demonstrating adaptability and a strong work ethic.
- Mastered various knife skills for precise cuts and meticulous attention to detail in all aspects of Garde Manger tasks.
- Expedited orders during peak hours with accuracy and speed, ensuring guest satisfaction through timely service delivery.
Front End Manager
Off Broadway Shoes
Kansas City, MO
02.2021 - 01.2022
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
Assistant Manager
Oriellys Auto Parts
Kansas City, MO
04.2020 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Tire Service Manager
Sam’s Club
Liberty, MO
01.2013 - 03.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Front End Manager
Sam’s Club
Raymore, MO
01.2012 - 02.2013
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Guest Service Manager
Sam’s Club
Raymore, MO
01.2009 - 01.2012
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Monitored staff training, scheduling and shift changes.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Maintained accurate records of guest information and preferences, using this data to provide personalized experiences during future stays.
- Created an open communication environment within the team that encouraged idea-sharing and fostered collaboration among colleagues for continuous improvement efforts.
- Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team.
- Planned and executed marketing activities to improve property brand and increase revenue.
Education
Diploma - Basic
Odessa High
Odessa, MO12.2010
Skills
- Reservation management
- Employee scheduling
- Sales promotion
- Brand representation
- Food safety compliance
- Workplace safety
- Guest relations
- Hygiene standards
- Takeout order processing
- Menu design
- Table management
- Customer service
- Critical thinking
- Reliable and responsible
- Coaching and mentoring
- Collaboration and teamwork
- Relationship building
- Training and onboarding
- Profitability optimization
- Sanitation
- Recipes and menu planning
- Calm and pleasant demeanor
- Monitoring food preparation
- Strategic planning
- Safe food handling
- Liquor law compliance
- POS terminal operation
- Managing reservations and large parties
- Investigating complaints
- Food plating and presentation
- Contract negotiation
- Performance improvement
- Cost controls
- Inventory management software
- Scheduling
- Employee performance evaluations
- Quality control
- Scheduling staff
- Labor and overhead cost estimation
- Service delivery management
Timeline
Hostess Manager
Meat Mitch
04.2024 - Current
Garde Manger
Cafe Trio
11.2022 - 01.2024
Garde Manger
Tannin Wine Bar
11.2021 - 01.2024
Front End Manager
Off Broadway Shoes
02.2021 - 01.2022
Assistant Manager
Oriellys Auto Parts
04.2020 - 01.2021
Tire Service Manager
Sam’s Club
01.2013 - 03.2017
Front End Manager
Sam’s Club
01.2012 - 02.2013
Guest Service Manager
Sam’s Club
01.2009 - 01.2012
Diploma - Basic
Odessa High