Brooklyn Penson
Hau'ula,HI
Summary
Dynamic Hostess Manager at Dream Hotel with a proven track record in enhancing guest relations and operational efficiency. Expert in reservation management and employee scheduling, I foster a collaborative environment while ensuring food safety compliance. Recognized for problem-solving abilities and maintaining high hygiene standards, contributing to a thriving restaurant atmosphere.
Hospitality professional with proven track record in managing high-volume dining establishments. Known for effectively coordinating staff and resources to exceed guest expectations. Valued for collaborative approach and adaptability in dynamic environments, with particular strengths in team leadership and customer service.
Overview
3
3
years of professional experience
Work History
Hostess Manager
Dream Hotel
New York, NY
10.2019 - 10.2022
- Demonstrated calmness in high-pressure environments, delivering outstanding customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
Education
Interior Architecture
Fordham University
Lincoln Center 06.2010
Skills
- Reservation management
- Employee scheduling
- Brand representation
- Food safety compliance
- Workplace safety
- Sales promotion
- Guest relations
- Hygiene standards
- Table management
- Takeout order processing
- Menu design
- Customer service
- Coaching and mentoring
- Relationship building
- Quality control
- Operations management
- Event coordination
- Team leadership
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Self motivation
- Interpersonal skills
- Conflict resolution
Timeline
Hostess Manager
Dream Hotel
10.2019 - 10.2022
Interior Architecture
Fordham University