Job Search Status
Open to workDesired start date: Immediately
Open To Work
Yvette Howlett
Glendale
Work Preference
Summary
Results-driven Shift Manager experienced in fast-paced foodservice and hospitality environments, leading teams to deliver exceptional customer experiences while ensuring accurate cash handling and operational efficiency. Skilled in staff training and development, conflict resolution, and meeting response-time and service-quality goals while upholding cleanliness and compliance standards.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Shift Manager
Wingstop
Peoria
01.2025 - Current
- Oversaw daily operations as Shift Manager, ensuring efficient service and team collaboration.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Handled high call and email volumes, consistently meeting response time goals.
- Ensured accurate cash transactions while adhering to company policies.
- Enhanced product knowledge to assist customers effectively.
- Fostered a clean and organized dining environment for guest satisfaction.
- Collaborated with team members to achieve operational goals.
Crew Trainer
McDonald's
Peoria
12.2023 - 03.2025
- Trained new team members on company policies and customer service best practices.
- Evaluated trainee performance, providing constructive feedback to enhance skills.
- Supported employees post-training by addressing questions and offering resources.
- Delivered exceptional customer service, resolving complaints professionally to maintain customer loyalty.
- Coached employees to address specific skill gaps.
- Assessed performance and facilitated skill development.
- Ensured ongoing support for continuous improvement.
- Resolved customer inquiries and issues promptly.
Front Desk Receptionist
Super 8 by Wyndham
Phoenix
12.2022 - 02.2023
- Managed guest check-ins and check-outs using OPERA system.
- Handled cash transactions, balancing cash drawer accurately each shift.
- Directed calls on multi-line phones to relevant departments.
- Operated independently post-training, showcasing adaptability and quick learning.
- Ensured seamless guest experience through efficient service.
- Maintained accurate cash handling practices and records.
- Demonstrated strong communication skills in a fast-paced environment.
Customer Service
McDonald's
Surprise
02.2020 - 09.2022
- Provided exceptional customer service in a warm, professional manner.
- Handled cashier duties and ensured accurate cash transactions.
- Opened the store and set up workstations for daily operations.
- Assisted in food preparation and adeptly multitasked in a fast-paced environment.
- Resolved customer issues efficiently, enhancing satisfaction.
- Trained new crew members on operational procedures.
- Maintained high standards of cleanliness and food safety.
Caregiver
Barbra Sermin
Sun City
10.2016 - 02.2020
- Provided in-home care and companionship for an elderly client, assisting with personal care, medication reminders, mobility support, and daily living activities.
- Prepared meals, managed household tasks, coordinated appointments and transportation, and maintained documentation of care.
- Monitored health and reported changes to family and healthcare providers to ensure safety and continuity of care, while maintaining a respectful and compassionate approach.
Education
Medical Assistant - College Degree
Palomar College
San Marcos, CA 03.2003 - 05.2005
High school diploma or GED -
Centennial High School
Peoria, AZSkills
- Customer service
- Cash handling
- Communication skills
- Team collaboration
- Operational efficiency
- Training and development
- Problem-solving skills
- Team leadership
- Customer service
- operational efficiency
Accomplishments
- Led high-volume shifts, delivering efficient service and consistently meeting company response-time and quality targets during peak periods.
- Trained and coached new hires and existing staff on POS operations, cash-handling best practices, and customer-service standards to improve team readiness and consistency.
- Maintained rigorous cash-control procedures and balanced shift drawers to ensure accurate financial reconciliation and policy compliance.
- Resolved customer complaints and escalations promptly and professionally, preserving guest satisfaction and repeat business.
- Implemented standardized opening/closing checklists and enforced sanitation protocols to boost operational efficiency and compliance.
- Managed multi-line phone and high-volume email communications, prioritizing and resolving inquiries to meet service expectations.
- Demonstrated adaptability across systems (OPERA, POS, multi-line phones), enabling independent operation and faster onboarding.
Timeline
Shift Manager
Wingstop
01.2025 - Current
Crew Trainer
McDonald's
12.2023 - 03.2025
Front Desk Receptionist
Super 8 by Wyndham
12.2022 - 02.2023
Customer Service
McDonald's
02.2020 - 09.2022
Caregiver
Barbra Sermin
10.2016 - 02.2020
Medical Assistant - College Degree
Palomar College
03.2003 - 05.2005
High school diploma or GED -
Centennial High School