Katie Phillips
Overview
33
33
years of professional experience
Work History
Front Desk Manager
Rockwell Fitness
Severna Park, MD
12.2022 - Current
- Controlled cash and credit card payment transactions at front desk
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved member concerns regarding their membership status
- Hired and trained new front desk staff
- Communicated expectations from gym owners regarding job responsibilities
- Maintained transaction security by verifying payment cards against identification.
Front Desk Staff
Rockwell Fitness
Severna Park, MD
04.2021 - 12.2022
- Greeted gym members upon arrival, offered assistance, and answered questions.
- Performed extensive cleaning of facility.
- Helped maintain members' membership status via monitoring their contract status and payment status.
Outfitter
Fleet Feet Sports
Annapolis, MD
03.2018 - 09.2019
- Received extensive training to prepare to professionally fit customers in the appropriate running shoe.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Courtesy Driver
Sheehy Lexus
Annapolis, MD
08.2014 - 10.2017
- Picked up customers' cars that needed service and delivered to dealership. Left a dealer-owned loaner vehicle with customer.
- Responded with ease to sudden changes in routes and schedules.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
Project Analyst
US Dept. Of Health And Human Services/HCFA/CMS
Baltimore, MD
08.1990 - 05.1997
- Wrote regulations pertaining to health and safety standards in nursing homes.
- Acted as point of contact for state health agencies regarding requirements for resident assessment.
- Assisted in training state surveyors on monitoring nursing home compliance with federal regulations.
Education
Bachelor of Arts - Psychology And Gerontology
University of Kansas
Lawrence05.1998
Masters of Public Administration - Graduate Certificate in Gerontology
Southern Illinois University Edwardsville
Edwardsville, IL03.1992
Skills
- Delegating Work Assignments
- Operations Oversight
- Payment Oversight
- Customer Service
Section name
The Trevor Project: Dec. 2022-current
Crisis counselor for non-profit dedicated to crisis intervention and suicide prevention in the LGBTQ youth community
Meals On Wheels: Spring 2019-current
- Deliver meals to the elderly twice a month
Rooftop Ministry: 2002-2015
- Ministry provided respite care once a quarter for families of children with developmental disabilities and neurodivergent issues.
- I provided one on one care for a child for the duration (one day)
Timeline
Front Desk Manager
Rockwell Fitness
12.2022 - Current
Front Desk Staff
Rockwell Fitness
04.2021 - 12.2022
Outfitter
Fleet Feet Sports
03.2018 - 09.2019
Courtesy Driver
Sheehy Lexus
08.2014 - 10.2017
Project Analyst
US Dept. Of Health And Human Services/HCFA/CMS
08.1990 - 05.1997
Bachelor of Arts - Psychology And Gerontology
University of Kansas
Masters of Public Administration - Graduate Certificate in Gerontology
Southern Illinois University Edwardsville