Katie Pirraglio

• Enhanced customer satisfaction by implementing effective solutions to address concerns and creatively resolving issues.
• Assisted customers with requests to ensure timely, accurate responses and improve overall satisfaction.
• Identified customer needs promptly to provide tailored support and efficient solutions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Operated equipment and machinery according to safety guidelines.

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Managed staff scheduling, hiring and training processes.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Expanded customer base by acquiring new clients and assessing needs to offer relevant products.
• Developed and nurtured customer relationships through targeted outreach and tailored initiatives.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
• Coordinated preparation of external audit materials and external financial reporting.
• Participated in community events to enhance brand visibility and foster local engagement.

• Managed communication between coaches, players, and parents for smooth operations.
• Organized fundraising events to support the football program and community outreach.
• Supervised volunteer staff during games and practices to ensure safety protocols.
• Implemented game day logistics to streamline operations and enhance player experience.
• Advised on budgeting decisions based on current trends in costs associated with operation expenditures.
• Oversaw day-to-day operations of the organization, ensuring smooth running of all activities.
• Recruited volunteers to assist in various projects within the organization.
• Developed a comprehensive marketing plan to increase awareness about the organization's mission.
• Established relationships with donors to secure funding for operational expenses.
• Spearheaded successful fundraising campaigns to support organizational initiatives.
• Analyzed financial statements and forecasts to improve programs, performance and policies.

Led team meetings to discuss game strategies and player development.