Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Shann Caldwell

Beaumont,TX

Summary

Compassionate marketing leader with expertise in customer service and community outreach. Developed impactful programs that improve service delivery in nursing homes, hospice facilities, and homeless outreach initiatives, fostering care-focused environments. Experience in hospitality and catering, committed to enhancing support for vulnerable populations.

Overview

37
37
years of professional experience

Work History

Self Employed

Independent Event & Hospitality
02.2022 - Current
  • Provided specialty baked goods for private events and local restaurants.
  • Coordinated small catered gatherings and social events.
  • Managed client requests, ordering, and delivery logistics.
  • Cultivated customer loyalty through consistent engagement.

Account Executive

Southern Home Health
07.2019 - 02.2022
  • Expanded active accounts while ensuring quality resident, staff, and senior care.
  • Coordinated patient assessments and care, facilitating communication among physicians and administrative support staff.
  • Assisted executive team and collaborated with staff and resident families to enhance communication and support.
  • Assured compliance with Federal, State, Medicare and facility regulatory guidelines.

Account Executive, Sales and Marketing

CIMA Hospice
01.2017 - 01.2019
  • Led targeted marketing initiatives that drove account growth.
  • Scheduled assessments and communicated physician orders with staff to ensure premium patient care.
  • Conducted home visits with nursing staff to provide personal support to families during challenging times.
  • Facilitated hospice order delivery to ensure timely patient care.

Onstage Hair Design
01.2005 - 01.2010
  • Supported the launch of two new salon locations; helped coordinate remodels, grand openings, marketing events, and client experience initiatives while contributing to overall business operations.
  • Managed daily operations of family-owned business

Entertainment Hospitality Coordinator

SK Productions
Beaumont, TX
01.1989 - 01.2008
  • Coordinated travel, lodging, meals, and schedules for artists and VIP talent, enhancing event experiences.
  • Provided seamless support for performers from arrival to departure, ensuring successful engagements.

Education

Behavioral Counseling - Emphasis on Addiction

Lamar State College-Port Arthur
Port Arthur, Texas
01-2015

Skills

  • Healthcare sales and marketing
  • Hospitality management
  • Catering services
  • Sales Strategy
  • Client management
  • Event coordination
  • Regulatory compliance

Hobbies and Interests

  • Past Member of Board - American Cancer Society
  • Animal Rescue
  • Volunteering
  • Cooking/Baking
  • Catering
  • Senior Care
  • Personal: Faith, Pilates, Writing

Timeline

Self Employed

Independent Event & Hospitality
02.2022 - Current

Account Executive

Southern Home Health
07.2019 - 02.2022

Account Executive, Sales and Marketing

CIMA Hospice
01.2017 - 01.2019

Onstage Hair Design
01.2005 - 01.2010

Entertainment Hospitality Coordinator

SK Productions
01.1989 - 01.2008

Behavioral Counseling - Emphasis on Addiction

Lamar State College-Port Arthur
Shann Caldwell