Katie Pollock

• Facilitated client check-in and check-out processes to enhance customer experience.
• Facilitated payment collection processes to ensure timely revenue flow.
• Assisted in organizing and maintaining filing charts for efficient document retrieval. Supported team members in updating and categorizing files to enhance workflow. Contributed to the accuracy of records by regularly reviewing and correcting filing discrepancies.
• Managed incoming phone calls to ensure efficient communication and customer service.
• Facilitated prescription calls to pharmacies, ensuring timely medication availability.
• Facilitated communication of client inquiries and concerns to relevant medical professionals.
• Finalized daily operations and ensured all tasks were completed before closing.
• Maintained cleanliness and organization of hospital facilities.
• Facilitated patient restraint procedures in collaboration with medical staff and technicians.
• Processed in-house prescriptions with precision and attention to detail.
• Executed wrapping procedures for surgical packs to ensure sterility and readiness for use.
• Executed thorough cleaning and sanitization of surgical rooms to ensure a sterile environment.
• Executed laundry washing and drying processes to ensure cleanliness and freshness of garments.
• Assisted in executing cleaning runs to maintain facility standards. Supported team members in achieving cleanliness objectives. Contributed to efficient operations through timely completion of cleaning tasks.
• Managed inventory levels and organized supply stocking processes.
• Organized and equipped surgery room to ensure optimal conditions for medical procedures.

• Managed patient triage processes to ensure timely and effective care delivery.
• Monitored vital signs, including blood pressure readings, to support patient care. Recorded and reported changes in patient conditions to assist healthcare teams. Collaborated with nursing staff to ensure accurate documentation of vital statistics.
• Executed blood work analysis utilizing Idexx machines to ensure accurate diagnostic results.
• Executed blood draw procedures with precision and adherence to safety protocols.
• Facilitated procedural development and implementation processes.
• Reviewed and analyzed discharge documentation for accuracy and compliance.
• Reviewed and analyzed treatment plans to ensure compliance with best practices.
• Managed incoming phone calls to ensure efficient communication and customer service.
• Processed customer payments efficiently at point of sale. Completed end-of-night cash reconciliation to ensure accurate financial reporting.

• Managed incoming phone calls to ensure effective communication and customer support.
• Organized and managed appointment scheduling to optimize workflow efficiency.
• Facilitated client consultations to alleviate concerns and provide reassurance.
• Facilitated client check-in and check-out processes to enhance customer experience.
• Processed payments and finalized nightly deposit reconciliation.
• Maintained cleanliness and organization of lobby area.

• Assisted with patient care by providing hourly treatments and monitoring comfort levels. Conducted blood work to aid in accurate diagnosis and treatment plans. Collaborated with healthcare team to improve patient experience.
• Evaluated discharge medications and home care plans to ensure patient safety and compliance.
• Oversaw hospital cleaning and restocking operations to uphold high standards of patient care.
• Oversaw phone call operations and streamlined check-in processes utilizing SpecVet software.
• Provided compassionate patient care within a hospital setting.

Managed daily care for dogs and cats, including feeding, walking, and cleaning kennels.

• Taking care of the dogs/cats including feeding, walking, cleaning kennels, and giving them loving attention.

• Assisted customers by loading groceries into vehicles. Returned carts to designated areas. Maintained cleanliness of work environment and supported team members with various tasks.
• Assisted customers with vehicle needs and provided comprehensive support during their visit. Engaged with individuals to create a welcoming atmosphere while guiding them to their cars. Delivered exceptional service by addressing inquiries and ensuring satisfaction.
• Cultivated strong customer relationships, resulting in repeat visits and recognition during interactions.

• Assisted with phone inquiries. Supported management of appointment scheduling. Collected payments from customers. Maintained cleanliness of store environment. Aided in setting up store displays.
• Oversaw bathing, brushing, and drying processes for dogs post-grooming.
• Supported event coordination and execution for community shows and gatherings.