Summary
Overview
Work History
Education
Skills
Timeline
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Katie Porter

Manchester,NH

Summary

Experienced multi unit retail professional with 20+ years of management experience. Motivated by building teams who create a compelling in store experience. Demonstrated ability to deliver top results and thrive in a fast paced and ever changing environment. Strong learning and development mindset and a dependable team player.

Overview

21
21
years of professional experience

Work History

District Manager

Express
NH/Maine/Boston Area
09.2013 - 06.2024
  • Responsible for managing a district with an annual volume exceeding 30 million and supervising 12+ store managers
  • Building Talent through attracting, hiring, developing and inspiring the talent. This also includes ensuring the success of these store managers
  • Building in store capabilities through analyzing the business and communicating with clear action plans that optimize results and ensure effective execution of all operational activities within each store
  • Manage profit and expenses, workforce management activities, merchandise flow, and loss prevention policies within all stores
  • Building the brand reputation through sharply focusing on the in store experience through strong visual execution and driving Express Loyalty initiatives
  • Lead change through organizational change and ambiguity

Store Manager

Express: Northshore and Prudential Center
09.2009 - 09.2013
  • Responsible for the daily store operations
  • Ensuring adequate staffing through recruitment by networking and attracting top talent
  • Maximize store sales potential by coaching leadership informally and formally
  • Analyze the business and communicate clear action plans to all leadership that maximized results and ensured effective execution of all operational activities
  • Build brand loyalty through the consistent focus of the in store environment which includes positive customer experiences, building the Express Loyalty program and ensuring visual excellence
  • Created weekly work schedules for store personnel.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.

Co-Manager

Express: Pheasant Lane, Rockingham, Northshore
09.2003 - 09.2009
  • Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
  • Maintained cleanliness standards throughout the store by delegating duties among staff members.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Enhanced customer satisfaction through the Express loyalty program
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Responsible for floorset changes and execution
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Education

Bachelor of Science - Business Administration

Saint Michaels College
Colchester, VT
05-2002

Skills

  • Results Driven
  • Mentor/ Coach
  • Conflict Management
  • Team Development
  • Customer Engagement
  • Communication
  • Leader of Change
  • Human Resources
  • Merchandising
  • Recruiting/Networking
  • Solution Based Culture
  • Builder of trust
  • Inclusivity

Timeline

District Manager

Express
09.2013 - 06.2024

Store Manager

Express: Northshore and Prudential Center
09.2009 - 09.2013

Co-Manager

Express: Pheasant Lane, Rockingham, Northshore
09.2003 - 09.2009

Bachelor of Science - Business Administration

Saint Michaels College

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Katie Porter