Joyce Brown

Self-motivated, results oriented, strategic thinker.
Strong organizational, leadership skills with the ability to multi-task in a fast-paced and dynamic environment.

Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at different levels.

Strong quantitative and analytical skills with a deep understanding of site analytics, sales and financial data.

Communicates priorities and business-driving information effectively to ensure store leadership is aligned and equipped to maximize opportunities.
Demonstrates consistent communications with district team to ensure alignment between the stores and company expectations.
Provides strategic oversight and guides teams to identify, recommend and implement changes to improve productivity.

Achieves district business plans, including sales, profitability, and other financial measurements.
Analyzes key metrics to ensure established goals are met and trains store managers to use store reporting to evaluate business performance.
Develops and implements district/ region strategy to maximize sales and drive consistent performance results across all stores in the region.

Self-motivated, results oriented, strategic thinker.
Strong organizational, leadership skills with the ability to multi-task in a fast-paced and dynamic environment.

Coaching and Directing Retail and Rental Operations
* Ensure all employees review and apply the position specific training materials in StarCast and Sharehouse.
* Complete, apply and enforce all training contained in the Management 101 Modules on Sharehouse and other training posted there and in StarCast, including the Suits High Benchmark Selling Behaviors.
* Conduct interviews and make recommendations to multi-unit managers regarding hiring, discipline, promotions, reviews, pay increases, and terminations. Ensure all new hires timely complete all required new hire forms and view StarCast training modules. Assist in the training of all new hire employees.
* Demonstrate proficiency and train stall in all areas of tuxedo rental operations. Attend Bridal shows in your market when needed.
* Ensure all sales, returns, and exchanges are recorded electronically and all customer information is recorded correctly.
* Work with your Zone Tailor to select and manage an effective team production system for your tailor shop. Ensure alterations are done correctly and completed as promised.

Ensure your store consistently demonstrates the benchmark selling techniques. Continuously encourage and participate in team selling.
* Assist consultants in setting, meeting and maintaining personal volume and statistical sales goals. Monitor sales and provide feedback to selling personnel.
* Ensure Wardrobe Consultants and other Team Members strive to build long-term, quality relationships with customers.
* Guide Wardrobe Consultants to understand customers' wardrobe needs, expand customers' awareness to their entire wardrobe needs, and show customers appropriate product to meet those needs.
* Ensure all store employees timely follow through on all customer commitments.

Coaching and Directing Retail and Rental Operations
* Ensure all employees review and apply the position specific training materials in StarCast and Sharehouse.
* Complete, apply and enforce all training contained in the Management 101 Modules on Sharehouse and other training posted there and in StarCast, including the Suits High Benchmark Selling Behaviors.
* Conduct interviews and make recommendations to multi-unit managers regarding hiring, discipline, promotions, reviews, pay increases, and terminations. Ensure all new hires timely complete all required new hire forms and view StarCast training modules. Assist in the training of all new hire employees.
* Demonstrate proficiency and ensure compliance with all job duties in the Operations Manager job description and ensure Operations Manager and sales support staff are fully trained and execute properly all areas of tuxedo rental operations. Attend Bridal shows in your market when needed.
* Display your store according to the Merchandising to Sell standards.
* Monitor and react to merchandise needs. Know scale levels for your store and recommend changes where needed. Ensure price changes, markdowns and sale set-up are completed accurately and on time, including but not limited to ensuring that all product is properly ticketed, matches the POS and matches any and all pertinent signage at all times.
* Ensure all sales, returns, and exchanges are recorded electronically and all customer information is recorded correctly.
* Work with your Zone Tailor to select and manage an effective team production system for your tailor shop. Ensure alterations are done correctly and completed as promised.