Tonya Hawkins
Dollar General
Gallipolis
9
years of professional experience
Retail District Manager with Dollar General, skilled in excellent team leadership. Achieved significant sales profit maximization and growth through strategic inventory control and effective visual merchandising. Proven ability to enhance customer satisfaction and foster a high-performing team culture, driving operational excellence and achieving business objectives.
Work History
Retail District Manager
1 Year 11 Months- Led district-wide initiatives to enhance store performance and customer satisfaction.
- Analyzed sales data to identify trends, optimizing inventory management and merchandising strategies.
- Mentored store managers in leadership skills, fostering a culture of accountability and excellence.
- Executed strategic plans to increase profitability and market share within assigned district.
- Conducted regular performance evaluations, providing actionable feedback to drive continuous improvement.
- Conducted regular store visits to evaluate compliance with company policies and procedures.
- Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
- Implemented visual merchandising standards, creating a visually appealing shopping environment for customers.
- Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
- Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
- Handled any escalated customer complaints or issues that required the attention of higher management.
- Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
- Addressed employee performance issues proactively through coaching and constructive feedback sessions.
- Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
- Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
- Managed inventory levels, ensuring optimal product availability for customers and reducing excess stock costs.
- Controlled store inventory and reviewed cash handling and operations reports.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exhibited excellent people skills during interaction with employees and customers.
- Completed daily paperwork and computer entry of sales data as established by management.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
Retail Store Manager
6 Years 11 Months- Oversaw inventory management to optimize stock levels and reduce shrinkage.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Implemented visual merchandising strategies to improve store presentation and drive sales.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Developed weekly schedules ensuring adequate coverage during peak hours for improved service.
- Managed cash handling procedures to maintain accuracy and security in financial transactions.
- Conducted regular staff meetings to communicate goals, policies, and performance expectations effectively.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
High School Diploma
Skills
Store operations oversight
Profit maximization
Customer service
Cash management
Team Leadership development
Inventory control
Team training and development
Visual merchandising
Budget planning and cost control
Loss prevention
Process and procedure development
Business reporting
Driving business growth
Profit and loss analysis
Teamwork and collaboration
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Organizational skills
Team motivation
Active listening
Effective verbal and written communication
Decision-making
Goal setting and achievement
Interpersonal skills
Professionalism
Customer and team complaint resolution
Timeline
Retail District Manager
Dollar General
08.2023 - 07.2025Read More
Retail Store Manager
Dollar General
09.2016 - 08.2023Read More
Gallia Academy
High School Diploma
Read More