Katie Portillo
Indianapolis,IN
Summary
Experience encompasses providing high-quality customer service by responding to calls and resolving issues in a timely manner. Actively participated in training opportunities to stay updated on new technologies, which facilitated better service delivery. Demonstrated strong communication skills through collaboration with colleagues and supervisors, ensuring clarity in work assignments. Capable of maintaining composure in stressful situations while effectively managing multiple tasks simultaneously, aligning well with the demands of a 911 Telecommunicator role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CSA
Sparkling Image Car Wash
Indianapolis, IN
01.2025 - Current
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Provided excellent customer service in a friendly and professional manner.
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls, checking and returning voicemails to obtain records.
Picking Packer
Fastenal
Indianapolis, IN
10.2023 - 12.2024
- Assisted in unloading containers from trucks when necessary.
- Participated in training sessions related to new technologies or processes implemented within the warehouse.
- Assisted in cycle counting activities when requested by supervisors.
- Communicated effectively with colleagues and supervisors regarding work assignments.
Inventory Manager
California Burger
Indianapolis, IN
02.2023 - 09.2023
- Multi task Memorize orders, Carrying heavy equipment clean.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Created and deployed best practices to improve efficiency and reduce defects.
- Evaluated components and final products against quality standards and specifications.
- Conducted and supervised on average 200 orders a day
Education
High School Diploma -
Cristal House DORS
Indianapolis, IN06-2025
Skills
- Customer service
- Inventory management
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Active listening
- Stress tolerance
- Multitasking and prioritization
- Typing speed
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Certified Emergency Tele Communicator
Accomplishments
- Positive Attitude Award Success Team
Timeline
CSA
Sparkling Image Car Wash
01.2025 - Current
Picking Packer
Fastenal
10.2023 - 12.2024
Inventory Manager
California Burger
02.2023 - 09.2023
High School Diploma -
Cristal House DORS