Katie Putirka
Newburgh,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Lending Resolutions Specialist
Heritage Federal Credit Union
Newburgh , Indiana
03.2020 - Current
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Recorded all information regarding financial status of customers.
Teller 2
Heritage Federal Credit Union
Newburgh, IN
10.2014 - 03.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled various accounting transactions.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
Teller
Centurion Federal Credit Union
Evansville, IN
03.2013 - 10.2014
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maintained friendly and professional customer interactions.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Receptionist
Vanderburgh County Prosecutor’s Office
Evansville, IN
11.2003 - 09.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
N/A - General Studies
Ivy Tech Community College of Indiana
Evansville, IN08.2006
N/A - General Studies
University of Southern Indiana
Evansville, IN06.1997
Diploma - General Studies
Central High School
5400 N First Avenue05.1995
Skills
- Problem Resolution
- Past Due Account Management
- Ability to Be Flexible
- Active Listening
- Customer Complaint Resolution
- Product Knowledge
- Client Satisfaction
- Clerical Support
- Time Managements
- Customer Service
- Judgment and Decision-Making
Additional Information
I have always had the ability to use common sense and logic to resolve problems. Since my first job, I was one of the first in my department to use a softer approach and truly listen to my members. I was able to establish certain criteria that needed to be asked and documented on every account. Most of my success from my current and previous employment was due to listening to the customers and coming up with things I could change to be more successful based on what I was experiencing during a workday.
Timeline
Lending Resolutions Specialist
Heritage Federal Credit Union
03.2020 - Current
Teller 2
Heritage Federal Credit Union
10.2014 - 03.2020
Teller
Centurion Federal Credit Union
03.2013 - 10.2014
Receptionist
Vanderburgh County Prosecutor’s Office
11.2003 - 09.2005
N/A - General Studies
Ivy Tech Community College of Indiana
N/A - General Studies
University of Southern Indiana
Diploma - General Studies
Central High School
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