Katie Redfern
McKinney
Summary
Resourceful and tireless individual who can handle job requirements and meet company goals. Always looking for ways to improve operations and increase team success. Resolves problems tactfully, keeping employees and customers satisfied.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Children's Health Medical Center
05.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Patient Care Representative
Care Now
02.2022 - 05.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Verified any changes or data updates to patient records and checked insurance information at each appointment..
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Monitored patient flow throughout day to maintain appointment times and schedules.
Associate
Amazon
08.2020 - 02.2022
- Educated new hires on company policies and procedures by designing and developing training program.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Worked varied hours, days, nights and weekends as business needs dictate.
Education
Associate of Science - Substance Abuse Counseling
Dallas College
Dallas, TX06.2024
Health Information Management -
Collin College
McKinney, TX05.2024
Skills
- Patient Rapport
- Articulate Communication
- Patient Registration
- Insurance Verification
- Caring and Empathetic
- Calm and Effective Under Pressure
- Payment Collection
- EMR Systems
- Explaining Patient Benefits
- Reliability and Dedication
- Payment Calculation
Timeline
Patient Access Representative
Children's Health Medical Center
05.2023 - Current
Patient Care Representative
Care Now
02.2022 - 05.2023
Associate
Amazon
08.2020 - 02.2022
Associate of Science - Substance Abuse Counseling
Dallas College
Health Information Management -
Collin College
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