Microsoft Office
Katie Richmann
Assistant Customer Service Manager
St Louis,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Assistant Customer Service Manager
Schnuck Markets Inc.
St. Louis , Missouri
08.2020 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Created customer support strategies to increase customer retention.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Service Center Representative
Schnuck Markets Inc.
St. Louis , Missouri
02.2020 - 08.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cashier
Schnuck Markets Inc.
St. Louis , Missouri
06.2018 - 02.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Mathematics Education
Grand Canyon University
Phoenix, AZ 11.2021 - Current
Skills
Inter-Department Collaboration
undefinedSoftware
Workday
Certification
Manager On Duty, Schnucks Ladue
Timeline
Manager On Duty, Schnucks Ladue
07-2022
Hiring Team Member, Schnucks Ladue
01-2022
Bachelor of Science - Mathematics Education
Grand Canyon University
11.2021 - Current
Assistant Customer Service Manager
Schnuck Markets Inc.
08.2020 - Current
Bookkeeping, Schnucks Ladue
06-2020
Service Center Representative
Schnuck Markets Inc.
02.2020 - 08.2020
Cashier
Schnuck Markets Inc.
06.2018 - 02.2020
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