Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Katie Richmann

Assistant Customer Service Manager
St Louis,MO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
year of post-secondary education
3
3
Certifications

Work History

Assistant Customer Service Manager

Schnuck Markets Inc.
St. Louis , Missouri
2020.08 - Current
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Created customer support strategies to increase customer retention.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Service Center Representative

Schnuck Markets Inc.
St. Louis , Missouri
2020.02 - 2020.08
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Cashier

Schnuck Markets Inc.
St. Louis , Missouri
2018.06 - 2020.02
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Science - Mathematics Education

Grand Canyon University
Phoenix, AZ
2021.11 - Current

Skills

Inter-Department Collaboration

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Software

Microsoft Office

Google

Workday

Certification

Manager On Duty, Schnucks Ladue

Timeline

Manager On Duty, Schnucks Ladue

2022-07

Hiring Team Member, Schnucks Ladue

2022-01

Bachelor of Science - Mathematics Education

Grand Canyon University
2021.11 - Current

Assistant Customer Service Manager

Schnuck Markets Inc.
2020.08 - Current

Bookkeeping, Schnucks Ladue

2020-06

Service Center Representative

Schnuck Markets Inc.
2020.02 - 2020.08

Cashier

Schnuck Markets Inc.
2018.06 - 2020.02
Katie RichmannAssistant Customer Service Manager