Microsoft Office
Katie Richmann
Assistant Customer Service Manager
St Louis,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Assistant Customer Service Manager
Schnuck Markets Inc.
St. Louis, Missouri
08.2020 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Created customer support strategies to increase customer retention.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Service Center Representative
Schnuck Markets Inc.
St. Louis, Missouri
02.2020 - 08.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cashier
Schnuck Markets Inc.
St. Louis, Missouri
06.2018 - 02.2020
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Science - Mathematics Education
Grand Canyon University
Phoenix, AZ 11.2021 - Current
Skills
Inter-Department Collaboration
Schedule Management
Customer Relations
Staff Management
Team Building
Staff Education and Training
Complaint Resolution
Recruitment
MS Office
Operational Oversight
Written and Oral Communication
Software
Workday
Certification
Manager On Duty, Schnucks Ladue
Timeline
Manager On Duty, Schnucks Ladue
07-2022
Hiring Team Member, Schnucks Ladue
01-2022
Bachelor of Science - Mathematics Education
Grand Canyon University
11.2021 - Current
Assistant Customer Service Manager
Schnuck Markets Inc.
08.2020 - Current
Bookkeeping, Schnucks Ladue
06-2020
Service Center Representative
Schnuck Markets Inc.
02.2020 - 08.2020
Cashier
Schnuck Markets Inc.
06.2018 - 02.2020