Katie Rivera
Joliet,IL
Summary
Demonstrates excellent attention to detail with a strong aptitude for quality assurance, consistently meeting and often exceeding compliance metrics. Works effectively both autonomously and collaboratively, bringing strong organizational skills and the ability to contribute in dynamic team environments. Adapts seamlessly to changing policies and processes, ensuring smooth transitions while supporting staff throughout implementation. A driven leader focused on improving patient outcomes and enhancing employee satisfaction and retention by empowering staff through ongoing support, training, reinforcement of education, and recognition of achievements while applauding their achievements at every opportunity
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Clinical Services
Illuminate Hospice
02.2025 - Current
- Developed and implemented processes for new Hospice company in start up phase.
- Assisted with census growth from 2 to 42.
- Directed clinical operations, ensuring high-quality patient care and regulatory compliance.
- Implemented quality improvement initiatives to optimize clinical protocols and workflows.
- Oversaw compliance with regulatory requirements, ensuring high standards of care.
- QAPI/PIPs/HOPE management
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
- Boosted staff morale with regular recognition for exceptional work performance and contributions to the team''s overall success.
- Mentored clinical staff, fostering professional development and enhancing team performance.
Assistant Director of Clinical Services
Suncrest Hospice
07.2022 - 02.2025
- Development and implementation of processes to facilitate positive outcomes such as IDT patient review of diagnoses, appropriate coverage of medication and services and identifying potential alternatives to facilitate appropriate expenditures and IDT Agendas for staff utilizing new folder system
- Collaboration with fellow ADCS, Administrators, Compliance, and Director of Social Services and CNA Services to ensure quality outcomes with patient and account satisfaction
- Collaboration with Director of Sales and Marketing and HCL team members for service recovery needs, addressing account requests timely, attending Meet and Greets, Hospice 101s and Care Conferences
- Promotes staff engagement by encouraging and facilitating team support and providing validation of contributions from all levels of the care team
- Evaluates performance of Case Managers, team LPN and PRN RNs and LPNs as well as conducts employee screenings and interviews, participates in hiring of staff and onboarding
- Ensures all required documents are complete, accurate and uploaded to clinical records
- Ongoing review and evaluation of nursing assignments to identify staff needs; foresight planning
Clinical Nurse Educator - Nursing Administration
Silver Cross Hospital
12.2020 - 07.2022
- Experienced RN providing educational opportunities and ongoing support to staff nurses. Excellent time management skills and ability to prioritize. Clear and concise verbal and written communication skills. Demonstrates analytical and critical thinking skills.
- Coordinate inpatient chemotherapy, pre-auth receipt, and scheduling staff
- Assist with onboarding and orientation of new nursing staff throughout hospital
- Develop and execute improved competency strategies for oncology nursing
- Complete audits to ensure compliance and identify opportunities for improvement
- Track, manage and present Commission on Cancer Standard 4.2 compliance
- Develop educational tools, resources, and review of current protocols
- Work directly with Unit Directors, Managers, Administration and the Education Department
- Active member of the Policy and Procedure Committee, assists with reviewing and updating policies
- Continued Supervisory duties
Clinical Supervisor
Silver Cross Hospital
06.2019 - 12.2020
- Work with facility administration, management and inpatient nursing to ensure up to date information and policy changes are communicated to staff and implemented timely
- Active member of Acuity Committee
- Flexible, adjusts workload to accommodate changes in priorities and leadership needs
- Participate in hospital or departmental performance improvement activities, and seeks opportunities to improve inter/intra-departmental processes
- Supervise 20-25 staff members per shift
- Provide customer service with focus on service recovery
Registered Nurse - Inpatient Nursing
Silver Cross Hospital
11.2014 - 06.2019
- Provide care to medical-surgical and oncology patients including administration of chemotherapy and other hazardous drugs according to NCCN guidelines and hospital policies
- ONS Chemo/Biotherapy Provider
- Charge RN as assigned
- Serve as a Preceptor for new nurses
- Assess patients and provide necessary and prescribed treatments with excellent attention to detail
- Documentation of data related to patient care and informing Physician care teams of test results and assessment findings as appropriate
- Proficient in Cerner electronic health record
- Work closely with Manager and Director and adjusts schedule as needed to meet demands of the unit and ensure adequate staffing
Registered Nurse - Case Manager
Hospice Austin
04.2014 - 10.2014
- Provide services to patients and families residing in Williamson County
Registered Nurse - Case Manager
Vitas Hospice
02.2013 - 04.2014
- Member of an interdisciplinary team providing hospice services to patients and families in the home care, long term care, and assisted living community settings
- Complete Initial Comprehensive and Focused nursing assessments timely and accurately
- Participate in weekly IDT meetings
- Provide initial and ongoing education and support
- Provide medication and treatment teaching with ongoing reviews of the plan of care
- Update care planning to reflect patient and family needs to ensure desired levels of comfort are met as well as meeting and exceeding CMS requirements
- Participate in Chamber events and community events
Licensed Practice Nurse
Vitas Hospice
06.2011 - 02.2013
Certified Nursing Assistant - Hospice Certified HHA
Vitas Hospice
05.2005 - 06.2011
Education
ADN with Honors - Nursing
Joliet Junior College
01-2012
Skills
- Patient safety
- Clinical supervision
- Attention to detail
- Patient care coordination
- Staff scheduling
- Budget oversight
- Teamwork and collaboration
- Healthcare management
- Quality improvement
Websites
Certification
- RN, Illinois, #041408193
Professional References
- Sherri Miron, Director of Business Development, Suncrest Hospice, Westmont, IL, 708-990-1335
- Sydney Coughlin RN, Assistant Director of Clinical Services, Suncrest Hospice, Westmont, IL, 847-471-5906, sydney.m.coughlin@gmail.com
- Beth Crescenzo RN, Director of Clinical Services, Suncrest Hospice, Westmont, IL, 630-901-6684
- Gabriela Rodriguez, Nurse Practitioner, University of Chicago Cancer Center at Silver Cross, New Lenox, IL, 815-300-5851, gabriela.rodriguez@uchospitals.edu
Timeline
Director of Clinical Services
Illuminate Hospice
02.2025 - Current
Assistant Director of Clinical Services
Suncrest Hospice
07.2022 - 02.2025
Clinical Nurse Educator - Nursing Administration
Silver Cross Hospital
12.2020 - 07.2022
Clinical Supervisor
Silver Cross Hospital
06.2019 - 12.2020
Registered Nurse - Inpatient Nursing
Silver Cross Hospital
11.2014 - 06.2019
Registered Nurse - Case Manager
Hospice Austin
04.2014 - 10.2014
Registered Nurse - Case Manager
Vitas Hospice
02.2013 - 04.2014
Licensed Practice Nurse
Vitas Hospice
06.2011 - 02.2013
Certified Nursing Assistant - Hospice Certified HHA
Vitas Hospice
05.2005 - 06.2011
ADN with Honors - Nursing
Joliet Junior College