Katie Ross
Hillsborough,NC
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
2026
2026
years of professional experience
Work History
Club Account Manager
Sports Endeavors Inc.
02.2025 - Current
- Greet customers and offer assistance with selecting merchandise, finding accessories and completing purchases.
- Develop, maintain and utilize diverse client base.
- Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Work with sales team to collaboratively reach targets, consistently meet or exceed personal quotas.
- Attend monthly sales meetings and quarterly sales trainings.
Inside Sales Representative
Sports Endeavors Inc.
2024 - 02.2025
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
First Impression Sales Associate
Wade’s Jewelers
01.2020 - 2024
- Database administration and inventory
- Developed and maintained new and current client relationships
- Trained new employees
- Met and exceeded sales goals and quotas
- Administrative assistant to the executive
- Front end sales, maintained the image of the company
- Coordinated multiple vendor orders
Sales Associate
Merle Norman Cosmetics
01.2019 - 01.2020
- Commissioned front end sales
- Updated and created new employee training material
- Licensed ear piercing professional
- First associate recognized for a perfect score on a secret survey
- Coordinated multiple vendor orders
- Inventory
- Exceeded monthly sales goals
Education
Bachelor of Science - Behavioral Psychology
Liberty University
Lynchburg, VA01.2023
Associate of Arts - Business
Alamance Community College
Haw River01.2020
Skills
- Time Management
- Sales and Marketing
- Operational Management
- Training and Development
- Front End Sales
- Problem-Solving
- Computer Literacy
- Maintaining Client Relationships
- Strong Communication
- Converting leads
- Lead prospecting
- Customer training
Timeline
Club Account Manager
Sports Endeavors Inc.
02.2025 - Current
First Impression Sales Associate
Wade’s Jewelers
01.2020 - 2024
Sales Associate
Merle Norman Cosmetics
01.2019 - 01.2020
Inside Sales Representative
Sports Endeavors Inc.
2024 - 02.2025
Bachelor of Science - Behavioral Psychology
Liberty University
Associate of Arts - Business
Alamance Community College
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