Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Katie Sardella. (775)291-9238

waitress, team lead
Reno,Nevada
Katie Sardella.    (775)291-9238

Summary

  • Team Leader
  • Experiencd and dedicated to enhancing employee satisfaction and business success.
  • Diplomatic and friendly with proven commitment to employee training.
  • Hardworking

Overview

10
years of professional experience

Work History

Panera Bread

Team Leader
09.2022 - Current

Job overview

  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Greeted customers at counter to fulfill requests and answer question

Contact: Daniel Tremblay 619-597-4446

Ace Hardware

Team Member
08.2019 - 03.2020

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Completed inventory counts and ordered merchandise.
  • Operated cash register to record transactions accurately and efficiently.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Contact: Bill 775-831-2020

Plaza Event Center

Server/waitress
03.2017 - 12.2018

Job overview

  • Bussed and reset tables to keep dining room and work areas clean.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged linens and table settings according to seating plan and event theme.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Returned reusable goods and serving equipment for inventory and restock.

Contact: Kristy Schindler 775-671-0339

Walgreens

Beauty Adviser
08.2015 - 03.2016

Job overview

  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Offered make-up tips and popular tutorials in alignment with latest trends.

Contact: Tom 775-841-2790

Education

Western Nevada College
Carson City, NV

GED
09.2012

Skills

  • Team Leadership
  • Sales and Marketing
  • Coaching and Mentoring
  • Food and Beverage Management
  • Employee Training
  • Managing Cash Register
  • Food Running
  • Food Preparation and Safety

Timeline

Team Leader

Panera Bread
09.2022 - Current

Team Member

Ace Hardware
08.2019 - 03.2020

Server/waitress

Plaza Event Center
03.2017 - 12.2018

Beauty Adviser

Walgreens
08.2015 - 03.2016

Western Nevada College

GED
Katie Sardella. (775)291-9238waitress, team lead