Summary
Overview
Work History
Education
Skills
Timeline
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Katie Schmidt

College Station,TX

Summary

Dynamic professional with extensive experience in program management and market strategy. Proven ability to manage cross-functional teams, develop innovative solutions, and enhance customer experiences. Strong skills in data analysis and vendor management, driving alignment with organizational objectives.

Overview

19
19
years of professional experience

Work History

Sr. Manager of Certifications

Zscaler
San Jose, California
05.2023 - Current
  • Developed agile, end-to-end certification program, ensuring legal defensibility and scalability.
  • Managed ambiguous projects under tight deadlines to meet organizational objectives.
  • Coordinated with stakeholders, including executives and partners, to align on business goals.
  • Oversaw global team of content developers, exam developers, and operations specialists.
  • Ensured LMS operations supported training and certification goals while enhancing customer experience.
  • Maintained vendor relationships by enforcing Master Service Agreements for favorable outcomes.
  • Created strategic plans for product launches and market expansions in training and certification.
  • Executed training events in collaboration with global events marketing team.

Sr. Training and Certification Manager

Alation
Redwood City, California
06.2021 - 05.2023
  • Developed training and certification programs for data governance and management tools.
  • Managed training team, achieving 45% increase in customer engagement through flagship course delivery.
  • Collaborated with stakeholders to create impactful training and certifications.
  • Reviewed training materials to align with industry best practices.
  • Researched industry trends and identified improvement opportunities for certifications.
  • Facilitated staff training sessions on LMS features and best practices.
  • Ensured compliance with training requirements across departments.
  • Analyzed user feedback to enhance course designs and system usability.

Certifications Sr. Manager

Tanium
Kirkland, Washington
01.2020 - 05.2021
  • Led cross-functional teams to implement security and operational strategies for certification.
  • Launched the Tanium certification program to market.
  • Oversaw the exam development cycle for industry-standard security certifications.
  • Oversaw the creation of instructional materials for various certification courses and programs.
  • Conducted regular evaluations of program effectiveness and made recommendations for improvements.
  • Organized workshops, webinars, and other events related to certification programs.
  • Developed certification program strategies to enhance participant engagement and satisfaction.
  • Managed relationships with external partners to ensure alignment with certification standards.

Certification Program Manager

Splunk
San Francisco, California
12.2015 - 01.2020
  • Developed and launched the Splunk Certification Program to market from the ground zero.
  • Developed certification program strategies to enhance participant engagement and satisfaction.
  • Trained personnel on best practices for managing different types of certifications.
  • Drafted and executed contracts with vendors providing services related to certification programs.
  • Managed certification program vendors to ensure Master Service Agreements were adhered to, and business outcomes were favorable.
  • Developed and gave architectural guidance on certification records via Salesforce.
  • Prepared reports on performance metrics associated with each certification program.
  • Prepared and delivered executive-level presentations for Splunk Certification.

Sr. Test Development Manager

Pearson
Austin, Texas
06.2006 - 12.2015
  • Led cross-functional teams to develop educational products and solutions.
  • Managed large-scale, multi-million dollar client programs, ensuring alignment with business objectives.
  • Collaborated with stakeholders to define clear project scope and requirements.
  • Monitored progress against project milestones, ensuring timely delivery of development phases.
  • Implemented agile methodologies to boost team productivity and responsiveness.
  • Resolved conflicts among multiple stakeholders, facilitating smoother development processes.

Education

Master of Science - Educational Leadership And Management

University of Houston-Clear Lake
Houston, TX
05-2004

Bachelor of Science - Political Science

Baylor University
Waco, TX
05-2001

Skills

  • Program development
  • Certification management
  • Vendor negotiations and management
  • Data analysis
  • LMS administration
  • Market strategy
  • Events planning
  • Logistics operations management
  • Cross-functional communication
  • Partnership development
  • Innovation management
  • Budget oversight
  • Cross-functional team leadership
  • Team development

Timeline

Sr. Manager of Certifications

Zscaler
05.2023 - Current

Sr. Training and Certification Manager

Alation
06.2021 - 05.2023

Certifications Sr. Manager

Tanium
01.2020 - 05.2021

Certification Program Manager

Splunk
12.2015 - 01.2020

Sr. Test Development Manager

Pearson
06.2006 - 12.2015

Master of Science - Educational Leadership And Management

University of Houston-Clear Lake

Bachelor of Science - Political Science

Baylor University

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