KATIE SEGARRA
Miami,FL
Summary
Ambitious, self-taught marketing professional driven to grow with a forward-thinking company. Continuously learning new skillsets daily and proactively acquiring what’s needed to solve problems and deliver results. Experienced in social media management, graphic design, digital editing, and photography, with strong writing and communication skills. Results-focused and customer-centric, committed to delivering a high-end, luxury-level experience across all touchpoints to boost revenue, retention, and brand perception. Passionate about serving others and fostering authentic client relationships — eager to discuss how I can contribute to your team.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Empire Executive Offices
01.2025 - 09.2025
- Dynamic, detail-driven Administrative Assistant supporting a busy law firm. Skilled at delivering professional front-desk service, managing client intake and confidentiality under attorney-client privilege, and streamlining office workflows to support attorneys and paralegals. Proficient in calendar and appointment management, document preparation and filing, billing support, and effective phone triage. Known for clear written and verbal communication, strong organization, and reliable handling of competing priorities to maintain a polished, efficient legal office.
- Key strengths: client intake & triage, docket/calendar management, legal document formatting & e-filing support, billing & time-entry accuracy, records management, vendor coordination, MS Office and case-management software familiarity, confidentiality & compliance.
Sales Coordinator
Cloudland At Mclemore by Hilton
01.2024 - 12.2024
- High-energy Sales Coordinator for a Hilton franchise, driven to maximize revenue and guest loyalty through strategic sales support and flawless event execution. Expert at coordinating group bookings, building strong client relationships, and supporting sales managers with lead qualification, contract preparation, and accurate forecasting.
- Adept at leveraging Hilton brand standards, ensuring seamless communication between sales, operations, and catering teams. Known for persuasive communication, attention to detail, and a results-focused approach that consistently boosts occupancy, average daily rate, and group satisfaction.
- Key strengths: group and transient sales support, lead tracking & CRM proficiency, revenue forecasting & reporting, cross-department coordination, client relationship management, upselling & rate negotiation, event logistics oversight, strong presentation and follow-up skills.
BT Sales Coordinator
Embassy Suites by Hilton
08.2022 - 12.2023
- High-impact BT (Business Travel) Sales Coordinator for Embassy Suites — strategic, client-focused professional who accelerates corporate and travel-manager partnerships to drive consistent group revenue and maximize RevPAR. Proven track record coordinating negotiated rates, room blocks, and master accounts for corporate travelers and third-party bookers; expert at managing RFPs, contracts, and GDS/CVENT/CRM workflows to shorten sales cycles and increase conversion. Exceptional communicator and problem-solver who delivers tailored proposals, accurate BEOs, and flawless on-property execution while cultivating long-term account loyalty and upsell opportunities.
- Detail-oriented, deadline-driven, and results-focused — ready to amplify your property’s corporate market share and outpace competing bids.
Front Desk Agent
The Kinley by Marriott
08.2021 - 07.2022
- Energetic, guest-focused Front Desk Agent for The Kinley by Marriott — polished hospitality professional who delivers Marriott-standard service with warmth, efficiency, and attention to detail. Expert at seamless check-in/check-out, Above and beyond guest assistance, Marriott Bonvoy enrollment and upsell, POS and PMS (Opera/Marriott platforms) operation, cash handling, and rapid problem resolution.
- Calm under pressure, strong communicator, and team player committed to creating memorable stays, maximizing guest satisfaction scores, and protecting brand reputation.
Skills
- Adaptability and Resiliency
- Leadership
- Administrative support
- Customer and client relations
- Strong problem solver
- Professional communication
Timeline
Administrative Assistant
Empire Executive Offices
01.2025 - 09.2025
Sales Coordinator
Cloudland At Mclemore by Hilton
01.2024 - 12.2024
BT Sales Coordinator
Embassy Suites by Hilton
08.2022 - 12.2023
Front Desk Agent
The Kinley by Marriott
08.2021 - 07.2022