Katie Sells
Borger,TX
Summary
Dynamic Shift Manager with a proven track record at Sonic Drive-In, excelling in customer service and employee training. Skilled in cash handling and decision-making, I foster a motivated team environment while effectively resolving customer complaints. Committed to enhancing operational efficiency and maintaining high standards of quality and safety.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
Sonic Drive in
06.2021 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Promoted a positive work environment through open communication and constructive feedback.
Cashier
Allsups
02.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Walmart
12.2016 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Manager
McDonald's
05.2014 - 03.2016
Education
Keystone Online
02.2024
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
Certification
Food handlers
Timeline
Cashier
Allsups
02.2022 - 02.2023
Shift Manager
Sonic Drive in
06.2021 - Current
Cashier
Walmart
12.2016 - 12.2017
Shift Manager
McDonald's
05.2014 - 03.2016
Keystone Online
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