Katie Sharpe

Guided staff through IEP process inquiries and monitored DPI paperwork to guarantee compliance with regulatory standards.

Resolved inquiries from parents, staff, and students about IEP and 504 processes, enhancing understanding of necessary paperwork. Streamlined student concern referrals to the Director of Student and Instructional Services for effective support.

Facilitated the scheduling of IEP meetings to enhance collaboration between staff and families. Organized monthly meetings to promote effective communication among staff members.

Executed systematic record-keeping for students, guaranteeing accuracy in accordance with Wisconsin state regulations.

Collaborated with Director of Student and Instructional Services to address diverse needs of staff and students, ensuring compliance with departmental requirements.

Facilitated timely Medicaid billing submissions for eligible students to ensure compliance and funding.

Collaborated on DPI reporting initiatives and performed audits to enhance operational accuracy.

• Processed high-volume commercial transactions with precision and attention to detail for various commercial line insurance policies.
• Utilized advanced software tools for data management and transaction tracking, improving accuracy in reporting.
• Maintained detailed records of all transactions, facilitating easy retrieval for audits or future reference purposes.

Directed team in adapting store displays and integrating new products in alignment with seasonal changes.

Oversaw interview processes and collaborated with hiring teams to select qualified candidates. Managed performance review cycles and guided termination procedures for team members. Enhanced team dynamics through effective personnel management.

Oversaw sales floor activities to optimize guest satisfaction through strategic team member scheduling and placement. Coordinated break times for team members to ensure seamless service delivery. Fostered a positive shopping experience by addressing guest inquiries promptly.

• Guided new employees through comprehensive training on standard operating procedures and best practices to enhance operational efficiency.
• Engaged with management to design and implement strategies focused on optimizing customer service interactions.
• Defined clear performance standards for the team, facilitating ongoing assessment and improvement through regular feedback.
• Promoted a culture of inclusivity and diversity within the team, ensuring all members felt respected and understood.
• Developed strong professional rapport with team members to ensure swift resolution of diverse challenges.
• Developed and executed efficient work processes while consistently analyzing performance metrics to enhance team productivity.