- I participate in a variety of outdoor recreational activities
- I enjoy helping others and giving back to the community
Katie Shea
Kent,OH
Summary
Dynamic team leader with a proven track record at Pulp Juice And Smoothie Bar, excelling in team motivation and customer service. Skilled in problem-solving and time management, I fostered a collaborative environment, enhancing productivity and ensuring high-quality service during peak hours. Committed to maintaining safety and sanitation standards while empowering team members.
Overview
4
4
years of professional experience
Work History
Team Leader
Pulp Juice And Smoothie Bar
North Olmsted, OH
10.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
Babysitter
Kara Doyle
North Olmsted, OH
08.2022 - 10.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Sales Associate
Earthbound Trading Co.
North Olmsted, OH
11.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Volunteer
The Rescue Inn
Cleveland, OH
03.2021 - 08.2021
- Assisted with special events and programs.
- Dog-walking
- Assisting in transporting pets
- Assisting in the rehabilitation of a dog rescue shelter
Education
No Degree - Environmental/Conservation Biology
Kent State University
Kent, OH05-2028
High School Diploma -
North Olmsted High School
North Olmsted06-2024
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- People management
- Customer service
- Time management
- Problem-solving skills
Interests
Timeline
Team Leader
Pulp Juice And Smoothie Bar
10.2022 - Current
Babysitter
Kara Doyle
08.2022 - 10.2022
Sales Associate
Earthbound Trading Co.
11.2021 - 01.2022
Volunteer
The Rescue Inn
03.2021 - 08.2021
No Degree - Environmental/Conservation Biology
Kent State University
High School Diploma -
North Olmsted High School